Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa's Corporate IT, Workplace Technologies team is looking for an experienced Unified Communications Systems Engineer focused on Microsoft Teams. Our team is continuing to modernize our communication and video conference platforms with a cloud-first mentality. Our goal is to ensure everyone within Visa is able to securely and effectively communicate in real-time with anyone in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.  

This candidate is a thought leader and has a deep technical understanding how Microsoft Teams, Microsoft Teams Rooms (MTR), Microsoft Voice, and Audiocodes are built and supported. The ideal candidate will be able to understand and explain the technical architecture, industry best practices, security/proxy designs, network signal flows, and reporting root cause analysis around Microsoft Teams.

This role will be highly collaborative and responsible for key partnerships with AV, Telephony, IT, Security, and UCaaS vendors. This person will be a key driver in designing and implementing third-party integrations, automations, migrations, and being an escalation for complex Microsoft Teams issues. It’s very important for this candidate to have a positive can-do attitude, getting into the technical weeds, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders.  

Essential Functions:

Architect, plan, and migrate legacy video conference infrastructure to the cloud.   Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces  Provide engineering support for live events using Microsoft Teams Live Events  Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes  Support telephony infrastructure for softphones and desk phones for end-users  Perform proof-of-concept (POC) tests and validation on new and emerging UCaaS and AV technologies  Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs  Establish global relationships and ensure regional handoffs are performed for escalated issues  Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams and MTRs  Create design documents, wikis, and how-to instructions  Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems  Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures  Provide stellar customer service and consult with internal clients to discuss, plan, and ensure their requirements for their meetings and events are properly supported  Work well with others and collaborate with a positive can-do attitude  Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)5+ years of experience in Microsoft Teams or Skype for Business3+ years deploying and supporting MTRs or Skype RoomsStrong understanding in telecommunications, E911, SBCStrong understanding of advanced Microsoft 365 Services (Azure, Exchange, etc.)Strong scripting and automation experience in PowerShellExperience in integrating with third-party apps using APIs or connectorsStrong knowledge of the UCaaS (MS Teams) and AV industryProven record in planning, architecting, and deploying Microsoft Teams and MTRs in a large enterpriseA deep understanding of the security implications and network dependencies for Microsoft Teams, MTRs, and AzureA conceptual understanding of routing/switching/QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environmentsExperience in handling live event support and webcasting for internal-facing and external-facing eventsProven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediationStrong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skillsDemonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptionsAbility to explain technical information to non-technical users. Staying calm under pressureMS-700 CertificationPower BI and Azure DashboardCTS, CTS-I, CTS-D CertificationExperience with Logitech, Poly, NeatExperience deploying Microsoft Teams Rooms, Zoom Rooms, Webex RoomsExperience handling TMS, CUCM, RPRM, AudiocodesExperience with QSC, BiampExperience using ticketing systems like ServiceNow or JIRAExperience in using webcast platforms such as VBrick and Microsoft Teams Live EventsPython experience is a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,000.00 to 141,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.