Miami, Florida
15 days ago
Sr. Tech Manager - Cloud Payments

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Primary Responsibilities:

Collaborate with Developers to build a world-class infrastructure that can meet our customer’s security and uptime requirementsDrive the development of our developer and CI/CD processes to improve our developer agility and code qualityManage mission-critical cloud-based production systems; proactively take action if/when systems are down or there are interruptions in service; root cause and implement corrective actions to build long-term customer loyaltyHelp create and evolve our operational processesHelp to identify emerging technologies that can enhance our offering to our customersBe passionate about automation, quality, reliability, and scalability

Responsibilities:

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectivesFacilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skillsManages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are metManages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organizationContributes to the technology strategy for their technical domainCreates an inclusive and healthy working environment and helps to resolve organizational impediments/blockersEnsures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

Minimum 4-8 years in Cloud Technologies preferably AWSMinimum 4-8 years of experience with deployment orchestration systems such as Kubernetes, ECS, and Elastic BeanstalkMinimum 4 -8+ years of experience working with CI/CD tools such as CircleCI or JenkinsMinimum 4-8+ years of experience with Docker and Docker-ComposeMinimum 4-8+ years with configuration management and automation tools (e.g., Puppet, Ansible, Chef, CloudFormation, SaltStack, Terraform)Strong Linux system administration experienceStrong programming experience in at least one language (python, node, java, go, c/c++, ruby)Experience with logging and monitoring tools such as ELK, DataDog or NewRelic, LogEntries, SumoLogic, etc.Experience with Incident Management and crisis managementStrong written and verbal communication skills

Desired Qualifications:

Knowledge of AWS and its associated technologies, both from DevOps and CloudOps perspective Knowledge of Amazon ECS Cloud instances and configuration

Skills:

InfluenceRisk ManagementSolution DesignStakeholder ManagementTechnical Strategy DevelopmentAnalytical ThinkingApplication DevelopmentCollaborationResult OrientationSolution Delivery ProcessAgile PracticesArchitectureAutomationData ManagementDevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week: 

40
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