Job Description Insight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following: Analyze the technical issues submitted by customers and identify how to proceed Escalate the issues that have been identified as product malfunctions to our R&D team or to the third party vendor as appropriate, in a timely manner Follow-up on open technical issues to ensure timely resolution and customer satisfaction Update the technical status of assigned issues on a daily basis Report on status and progress to the management team Participate in the development and maintenance of our Lab environment used to learn, test and demonstrate products Provide follow-up technical action items related to assigned opportunities and provide a weekly status update This role can pay between 24-24.50 Lakh depending on years of experience and skillset. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -4+ years of experience as a support engineer -Knowledge of Web Servers, TCP/IP, VPN, Network protocols and hardware/software integration -Knowledge of PKI -Working knowledge of Active Directory is essential - Data Base knowledge with understanding and writing SQL - Application deployment experience on web servers -Experience in QA -Experience with IDs / Logins / Certificates -Python experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.