NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Sr. Analyst I – Solutions Development.

In this role, the successful experienced Solutions Engineer will work to enhance the large-scale deployment of the strategic patient facing MyWall and Digital Signage platforms across the institution. This role will work with a team of engineers to enhance and support these mission critical platforms.

Job Responsibilities:

Provide support and oversees enhancments for one or more software products providing training and technical support.   Selects appropriate work procedures or approaches to address technical challenges.  Provide hardware and software troubleshooting  Provide Go-Live, implementation, and post implementation support Interact with clinical staff and vendors  Work collaboratively with other IT teams to enhance and support software.  Document business requirements.  Create documentation that can be used for training.  Conduct training sessions for new users.  Create technical documentation for systems and processes and procedures.  Manage a ticket queue and quickly resolve tickets for users, communicating effectively.  Configure software and provision access as needed including integration with Active Directory or SAML 2.0.  Store system configuration in files and scripts that can be used to deploy changes to environments.  Create automated deployment pipelines for managing configuration across environments (test and productions).  Provide production support, troubleshooting technical issues and working with vendor support.  Educate Clinical and administrative staff around new systems, and provide application training for a variety of users to include physicians, nurses, and other associated staff around various healthcare systems and associated technologies.  Participate in a 24×7 on call support rotation provide availability off hours to remediate production issues.  Be available off hours as needed for the coordination and validation of changes and/or updates to production systems 

Minimum Qualifications:
To qualify you must have a Typically requires 7 or more years of experience and BA/BS degree or equivalent.

Preferred Qualifications:
BS or MS in engineering or computer science related discipline or equivalent experience.
6+ years of experience working in an IT organization, helping to support 3rd party software products.
4+ experience with specific tools and platforms (Microsoft, etc)
Working knowledge of web technologies including HTTP 2, TLS encryption, caching, web browsers, cookies, http headers, html ,javascript and CSS.
Working knowledge of at least one scripting language and experience using the scripting language to configure a 3rd party system.
Working knowledge of integrating 3rd party tools with other systems including authentication and authorization protocols and experience configuring single sign on.
Working knowledge of monitoring and alerting tools and configuring tools for 24×7 support.
Advanced troubleshooting skills, ability to troubleshoot networking issues.
Positive and growth-oriented mindset. Flexible personality, comfortable with collaboration, open communication and reaching across functional borders.
Verbal and oral communication skills. Strong sense of customer service.
Strong writing and documentation skills

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $100,000-$130,000 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here