Overview

We’re excited to add an Ecommerce Technical Solutions Analyst to the team, which manages global eCommerce sites, systems, and integrations! We have the opportunity to tackle complex production challenges, contribute to new project discovery, and conduct in-depth technical assessments. This role also plays a key role in defining system designs and requirements, and you'll lead back-end development efforts, often guiding contract employees who are new to our organization. 
This role is ideal for those that enjoy problem-solving and have a curiosity about diving into details to find solutions. We are looking for candidates that will thrive here using their skills at balancing multiple tasks simultaneously and easily adapting to changing priorities and timelines. 
 

What You'll Do

Collaborate with technical and business teams during eCommerce development projects to ensure everything runs smoothly.
Share standard processes for technical operations to maintain high standards.
Evaluate the needs and requirements for back-end integrations and functionality to ensure seamless performance.

Provide detailed technical requirements at a level that a developer can complete tasks. Architect and support continual process improvements to reduce costs, increase revenue, and optimize efficiency. Deploy / implement new systems and integration processes. Complete occasional development tasks Solution production issues with the ability to dig deep into problems across multiple systems at various levels. Support and assist the Ecomm technical teams with knowledge of DNS, SSL, Networking of site flows and integrations.

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What You'll Bring to the Table

Bachelor's degree or equivalent experience. 5+ years in the B2C eCommerce and/or website application development industry, ideally with a background in Global eCommerce platform implementation & operations.

Required Experience: 

System and data analytics, troubleshooting SQL database concepts Networking concepts (DNS, SSL, FTP, etc.) CDN and bot mitigation experience Ecommerce Order Management concepts Ability to communicate sophisticated ideas and requirements  Payment processing concepts and platforms SDLC Software development experience System integrations XML, JSON

 

More than a solid understanding of: 

Salesforce Commerce Cloud (Demandware) Cloudflare Salesforce Service Cloud Microsoft Azure Microsoft SQL Management Studio .NET/C# application development Scripting languages Content delivery networks PCI, SOX, GDPR, and PII compliance Digital security concepts Other eCommerce technologies

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

 

Title: Sr. Technical eComm Operations Analyst 

Salary or Pay Range: $90,000 - $100,000  

Workplace Persona: Explorer  

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

 

This position is eligible to participate in a company incentive program. 

 

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. 

 

Job Category: Corporate