Amazon is developing a unified customer data service to enable personalized experiences across our diverse businesses while adhering to complex privacy regulations. We're seeking a Technical Program Manager to lead this critical initiative. In this role, you'll orchestrate the development of a centralized datastore and APIs to power personalized experiences across Amazon's offerings and services. You'll be responsible for implementing robust privacy controls including a data catalog, consent management systems, and use case-based permissions, among others. The solution must handle special requirements for sensitive data types, support Data Subject Access Requests (DSARs), and enable fine-grained access controls like row-level tagging. Your work will directly impact Amazon's ability to deliver personalized customer experiences while maintaining the highest bar of customer trust.

Key job responsibilities
1. Lead cross-functional teams in planning and executing the development of comprehensive customer data services with built-in privacy controls.
2. Develop and maintain detailed project plans for implementing key privacy components, including a data catalog, approval mechanisms, use case-based permissions, automated audits, and data retention/deletion capabilities.
3. Coordinate with legal, privacy, and compliance teams to ensure adherence to regulations like DMA, DSA, GDPR, and other relevant laws across different geographical regions and business lines.
4. Collaborate with engineering leads to implement advanced privacy-preserving techniques, such as row-level tagging, consent management, and special handling for specific data types.
5. Manage the integration of the new services with existing Amazon infrastructure like Sandfire, Helis, and Transitive Auth, ensuring data owners maintain control over permissions and usage.
6. Oversee the development of a self-service model with a user-friendly interface to streamline approval, compliance, and baselining processes over time.
7. Establish and track metrics related to privacy compliance, data governance, and the impact of privacy measures on personalization capabilities and business outcomes.
8. Facilitate regular cross-team meetings to address privacy challenges, resolve dependencies, and ensure alignment on privacy-centric development practices.
9. Develop and maintain strong relationships with stakeholders across various Amazon businesses, educating them on the new privacy capabilities and driving adoption.
10. Create and present comprehensive privacy and compliance documentation.
11. Stay informed about evolving privacy regulations and technological advancements, continuously adapting the project roadmap to maintain compliance and leverage new privacy-preserving technologies.


About the team
Customer 360 within Amazon Personalization is an innovative initiative that aims to transform how Amazon understands and serves its customers. We're developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences.