The AWS Monetization Incubation team is seeking a Technical Program Manager obsessed with improving AWS Billing processes and customer experience. You will lead discussions with service, engineering, and product teams for new AWS service, product, and bespoke private contract launches. In this role, you will evaluate billing requirements, evaluate automation feasibility to ensure error-free processes, and work towards providing a world-class experience to our customers. You will play a pivotal role in bridging the gap between accelerating new service billing process launches with technological capabilities. You will be building and executing a plan to identify ineffective manual processes and use billing and commerce platforms while staying customer obsessed as they enhance our best-in-class system, which allows customers to have an accurate and compliant, billing and payment experience. You will influence a suite of products and data service, and will lead solutions with their teams. They will influence cross functional teams including but not limited to engineering, sales, finance and legal.

Key job responsibilities
In this role, you will lead new product and service launches across AWS, helping to define the next generation of billing, payments, and cost management processes. These include:
* Developing and executing the overarching strategy for automating new AWS products and services, ensuring scalability and efficiency.
* Leading cross-functional teams, including product owners, operations, and engineering, to drive automation initiatives and establish key performance indicators for launch success.
* Providing executive-level guidance on billing accuracy and risk mitigation strategies for high-impact product launches.
* Leveraging deep technical expertise and industry knowledge to influence product roadmaps and drive innovation in billing and cost management solutions.
* Drive process optimization, balancing technology use, customer experience, and business flexibility
* Navigating complex, ambiguous challenges to deliver transformative solutions that align with AWS's long-term vision.