Description The Amazon Web Services (AWS) Infrastructure Software teams build, enhance, and expand the services at the foundation of AWS cloud. Vetting teams build and maintain software services, tools, and platforms for deploying, orchestrating, and monitoring tests for AWS servers. Our software ensures that all AWS systems meet AWS' quality bar and are operating as expected in our data centers. We are responsible for vetting AWS cloud at a scale larger and more complex than anywhere else on the planet. Our services are core to how cloud capacity is provisioned, managed and used by AWS. AWS Vetting is innovating new systems and extending its services to new frontiers. Our teams are architecting, building and operating scalable services that are at the core of AWS infrastructure. Who do we do: AWS Vetting software teams develop the systems, services, and tools that ensure the health of AWS cloud by measuring the health of all server systems at AWS before they are used by our customers. What you will do: You will define the engagement model for software development and delivery, and manage cross-team dependencies and relationships. You will be the key leader responsible for delivering the distributed software systems and results that will ensure that AWS customers get healthy servers and services. You will drive, track, and report the development effort to leadership and partners. You manage delivering critical cross-organizational (S3, EC2, DynamoDB, Data Center Operations, Data Center Automation, Hardware Engineering, etc.) projects end-to-end. Responsibilities include collecting business and systems requirements from across AWS, driving project schedules from design to release, and managing production launches. You will be expected to drive consistency in solutions across multiple AWS teams while incrementally streamlining the process in order to speed up delivery. We are looking for a self-starter individual, who can help us raise the bar in technical program management practices and operational excellence, while serving the entire AWS. Why it’s high-impact: Our systems ensure that internal and external AWS customers can get the healthy server capacity they need within an SLA. Scope of all our solutions is global, and Vetting processes are at the nexus of all server delivery in AWS. What’s the challenge: Our space is fast-moving, and has a large number of ambiguous and difficult challenges. Our projects require deep technical and software expertise and the ability to work within a fast moving, startup environment in a large company. You will be responsible for identifying solutions, trying ideas, will be given space to fail and to iterate to produce products that your customers love. Who would succeed in this role? The right candidate will possess a strong technical program management background that's heavily focused on influencing product design decisions and excels at identifying technical and process patterns that to make things simpler and more consistent for both AWS internal customers and for Vetting teams. You will have demonstrated experience leading multiple launches in parallel, and will have a well-rounded technical background in current web technologies. You understand what it takes to operate at scale and help the organization scale. You will help define and own the execution of high-visibility software, you will build and implement a strategy to meet critical Amazon business and security needs, and you will provide regular updates to senior Amazon leaders. This is a fast-paced, intellectually challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance, quality, and end-user experience. Successful candidates will be data-driven, excellent at written and verbal communication, able to create scalable solutions and processes, and adept at building relationships across diverse teams, job families, and all levels of the organization up to senior Amazon leadership. Key job responsibilities - Own and mange cross-organizational programs. - Define business opportunity, long term vision and roadmap for our product offerings. - Scale innovative solutions to AWS Vetting's size by working closely with customers, and engineers. - Own and drive strategic program and product communications (e.g., decision narratives, investment proposals, status reports) with senior leaders and executives. - Design mechanisms to ensure long-term product and business success. - Comfortable communicating with technical stakeholders. - Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions. A day in the life We are sitting at the forefront of latest technologies that are coming out of AWS whether that is ML/Accelerated platforms or next generation of system. We build and maintain services that enables customers to validate a system through its lifecycle at AWS. We are responsible to enable customers to hold the quality bar that meets the AWS Customers expectation. We provide services to our customers that enables them to develop, build, release, and run their workflows/test content across all the AWS fleet. Our service runs series of hardware checks and security checks to ensure the quality of host that meets our customers expectations, otherwise, sends it for repair. Our customers are EC2, S3, EBS, KMS, HWEngS, and DCO. About the team AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor's degree in engineering, computer science or equivalent - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience developing and executing/delivering product and technical roadmaps - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - - Understanding hardware server component and architecture Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.