Description Amazon Web Services (AWS) is seeking an experienced Sr. Technical Program Manager to manage data center infrastructure goals and programs, as well as manage intra-organizational customer relationships. AWS is a subsidiary of Amazon.com and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting, industry-leading technology business. As a Sr. Technical Program Manager (TPM) in the Central Operations Repair team in the Data Center Community (DCC), your responsibilities will focus on managing data center infrastructure service goals and may also span multiple subject areas within the data center operations space. Business-impacting projects you would be responsible for will enhance data center efficiency through automation and enhanced repair processes. The projects require timely execution with the highest degrees of safety, security, performance, availability and reliability. Our ideal candidate is a highly motivated, extremely organized individual with experience in creating methodology and building value at a global scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center projects, products and operations. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Ownership of highly visible, complex, cross-functional projects, including product definition, roadmap planning, resource planning and project execution of data center projects related to AWS network services. - Accountability for the overall strategy as well as driving teams inside and outside of the organization to deliver. - Building and maintaining relationships with key owners and stakeholders across teams and organizations. - Hosting meetings to assemble the right people to achieve the program goals. - Writing crisp and clear narratives and program status reports, with the ability to communicate across different levels in the organization. - Being data-driven and using best data to determine program impact ad benefits to customers. A day in the life The Sr. TPM translates business needs into data center operational programs and initiatives in order to meet the service capacity goals across data centers wordwide. They manage infrastructure projects that enable and optimize hardware repairs and remediations through engagements with (and not limited to): Network teams, Data Center Operations (DCO), development teams, supply chain, and finance. About the team With DCO (Data Center Operations) as our key customer, the Central Ops Repair team is focused on reduction of operational costs and enablement of safe, secure, and efficient hardware repairs in commercial data centers worldwide. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 5+ years of technical product or program management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of analytical, quantitative, communication, and presentations experience - Experience building and evaluating system-level technical design - Bachelor’s Degree in computer science, engineering, or a related discipline or equivalent industry experience Preferred Qualifications - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience in technical program management working directly with software engineering teams - Experience leading highly technical programs involving infrastructure, complex systems, systems engineering - Experience in using data analysis to drive data-driven decisions (e.g SQL, Excel, etc) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.