Prime Video (PV) brings together the world’s best creators with the most passionate communities in a way that no other entertainment brand can. Not only are we a one-stop hub for distinctive, critically-acclaimed and award-winning original programming including TV series such as The Boys, The Marvelous Mrs. Maisel and Jack Ryan and movies like Air, Saltburn, The Idea of You, and Road House, but we offer a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom: to read the book, to listen to the soundtrack, to buy the costume, to replay live sports in real time, and more. And that breadth and connection to the Amazon family of brands, along with the support of a passionate and diverse global team, makes Prime Video a company where creators and makers of all kinds can build their future.

The PV Global Operations team is seeking a Sr. Technical Program Manager, MarTech Operations to help define and scale on-time, error-free launches on Prime Video, which will include developing our products and operational best practices. In this role, you will be focused on streamlining the technology supporting Prime Video launches (including but not limited to titles, key art, title treatments, trailers and platform metadata) and finding new and innovative ways to continue to raise the bar in quality, accuracy and efficiency. This role sits at the intersection of technology and marketing operations, working in close partnership with Amazon MGM Studios, PV International, PV US, and PV technology teams.

In this role, you will lead a large-scale technology initiative supporting critical business objectives across multiple organizations and geographies. Your primary responsibility will be managing the end-to-end lifecycle of a global marketing operations technical transformation project, including roadmap development, resource allocation, and budget oversight. You'll define comprehensive program strategies, set ambitious yet achievable objectives, and influence cross-functional teams to deliver high-impact results.

This position requires exceptional communication skills, data-driven decision-making capabilities, and the ability to work autonomously while fostering collaboration. You'll drive meaningful discussions to align business and technical stakeholder needs, prioritize projects, make strategic trade-offs, and clearly communicate progress and outcomes. You'll craft compelling narratives and deliver persuasive presentations to senior leadership. You'll build consensus when faced with differing opinions and maintain relationships with key stakeholders across the organization.

Your responsibilities will include analyzing complex data sets, driving continuous improvements, and understanding intricate business problems and technical limitations. You'll bridge gaps between teams, processes, and systems while proactively identifying and mitigating risks. Regular review of program metrics will ensure alignment with organizational objectives. Your expertise will be vital in streamlining processes, eliminating obstacles to innovation, and driving operational excellence across global marketing operations.

Key job responsibilities
- Identify and evaluate automation (AI/genAI, RPA, ML, etc.) opportunities to enhance Prime Video's marketing operations workflows.
- Analyze current processes and quantify the impact of proposed optimizations using data and metrics.
- Implement and manage automation-driven optimization initiatives, monitoring performance and making adjustments as needed.
- Collaborate with stakeholders to determine project roadmaps, priorities, and success criteria.
- Design and deploy automation-powered features to streamline content production, delivery, and launch workflows.
- Gather business requirements, test solutions, and drive user adoption of automated marketing technology.
- Serve as a subject matter expert on global automation solutions' suitability and compatibility.
- Develop and execute change management strategies aligned with global program objectives.
- Provide support for new tools and processes, addressing user concerns and resistance.
- Monitor and improve automation systems in production, ensuring accuracy, reliability, and successful outcomes.