Job Title:

Sr. Technical Representative, IT Operations

Job Description

Sr. Technical Representative, IT Operations - (Onsite)

Function: IT Operations

Roles & Responsibilities:

Troubleshoots and resolves software and hardware problems for internal customers in a business centre Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools.Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT ManagerTroubleshoots/resolves remote access problems for offsite users Provides macOS/Windows problem solving for local users Performs new hardware installation and upgrades; Must be able to lift 30kgPerforms movement, additions and changes to equipment (computer hardware, cables) Performs applications installation, re-installation, configuration and upgrades Executes all existing security procedures for safeguarding hardware and software physical assets Resolves basic network connectivity issues as necessary Track hardware inventoryMay assist in network application installations and change implementationsResolves basic network connectivity issues as necessaryAssists with hardware/software set up for on-site user business presentationsEnsuring Root Cause Analysis (RCA) is robust, complete and accurate for outagesEnsure tracking and driving RCA actions to be completedSetting expectations and meeting deadlinesOther duties as assigned

Qualifications:

Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training Microsoft Office 365Forensic Data collection experience a plusEMM (Enterprise Mobility Management) or MDM (Mobile Device Management) Knowledge is a plus BASH, PHP, AppleScript, and python scripting knowledge a plusOverall a good team player with willingness to learn and drive to achieveExperience using terminal commands and simple scriptsKnowledge of Remedy ticketingCertified A+/Desktop+, JAMF CCT and/or CCA, MCSA/MCSE, ACSP is a plusExcellent organization skillsExcellent verbal and written communication skillsTyping Skill: 45WPM minimum requiredWilling to work shifts/flexible hours as needed

Experience: 

2+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent System administration experience, with knowledge in Mac OS X, iOS & Windows 7/10Experience utilizing desktop management tools such as JAMF Pro tools, Ghost and image preparationExperience in coding and shell scripting; Bash, PHP, Swift, AppleScript and Automator a plusExperience in managing/utilized Activity Directory 2008/2012Experience with spreadsheets

Location:

CAN Dartmouth - Eileen Stubbs Ave

Language Requirements:

English (Required)

Time Type:

Full time

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