A Day in Your Life at MKS: As an Sr. Technical Support Engineer at Spectra-Physics, you will partner with PSD Global Service team to support our research customers and our Field Service Engineers. In this role, you will report to the North American PSD Regional Global Service Manager. You Will Make an Impact By: + Provide on-line and phone support for our laser systems and effectively respond to technical questions from our customers regarding system repairs and applications + Be in the field to install a new system or provide maintenance service, or use your troubleshooting abilities for repair + Provide technical support to internal sales and application teams and have opportunities to participate in customer meetings as a Service representative + Work with Sales, Marketing, and Quality Control regarding customer input and Product issues + Stay current with the latest features and upgrades and training of new products and software + Maintain historical performance and repair information and document field service reports + Monitor, maintain, update the Call Tracking Log and predictive care laser systems + Travel Requirements: Up to 20 % of Travel is required. Skills You Bring: + Associates degree in Laser / Electro-Optics or related discipline + 3+ years of practical experience + Exceptional troubleshooting skills with new electrical, mechanical and laser systems + Experience with motion control device + Excellent interpersonal and communication skills + Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision + High degree of proficiency of PC skills including MS office, SAP, and data analysis applications Preferred Skills: (Optional) + To perform this job successfully, an individual should have excellent communication and computer skills (MSOffice). + Works with integrity, is ethical and is able to inspire the trust of others. + Strong analytic, business, interpersonal, and communication skills + Motivated, self-driven, positive approach to problem solving. + Ability to succeed in a fast-paced, rapidly changing, high tech environment. + Experience with Semiconductor equipment would be an advantage. + Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required. Primary consideration will be given to US Citizens and US Green Card Holders as this is a requirement to support certain customers. Physical Demands and Working Conditions: + Perform activities such as sitting, standing, or typing for extended periods of time + Must be able to lift up to 50 lbs. + Regularly requires good manual dexterity and coordination Compensation and Benefits: Salary Pay Range: Total Base Pay Range 66,600.00 - 123,800.00 USD per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.   Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable]. Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.]. Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role