OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact 
You will be joining a team that provides world class technical support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. The Technical Support Specialist will work support issues that are complex in nature and carry varying priority levels based on set standards.

What the role offers:
•    Resolving complex technical issues in all areas of assigned OpenText software products by analyzing logs, researching issues, debugging scripts or recreating problems in-house.
•    Focusing on the customer experience and minimizing customer effort. Representing OpenText in customer communications via telephone, email, or using remote solutions (Teams, Skype, WebEx etc) to find resolutions to presented technical problems.
•    Demonstrating curiosity and driving your own learning, pursuing new knowledge continuously to keep current with industry and product changes. 
•    Identifying and reporting software defects and feature requests. 
•    Authoring as well as update articles to contribute to our Product Knowledge Base.
•    Ability to work independently with self-motivation, while also collaborating effectively on cross-team and cross-product technical issues, coordinating with resources from other teams as needed to resolve customer concerns
•    Meeting established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.
•    Other duties and projects as assigned by management.

What you need to succeed:
•    Proven experience in technical support or software development environments.
•    University/College degree within a related discipline or equivalent work experience.
•    Proficient in Windows OS; UNIX and/or Linux is a plus.
•    Hands-on experience with relational databases (e.g., Oracle, MS SQL Server, Postgres).
•    Prior experience with Exstream/StreamServe is a significant advantage.
•    Experience with Web Application Servers such as Tomcat or NGINX.
•    Programming and scripting knowledge in languages such as SQL, Java, and JavaScript is highly desirable.
•    Familiarity with containerization technologies (Docker/Kubernetes).
•    Strong interpersonal skills, with the ability to work positively, empathetically, and diligently in a dynamic environment.
•    Excellent multitasking abilities, with a proven ability to prioritize tasks effectively.
•    Commitment to adopting best practices and continuously improving in the role.

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, excellence is standard, and achievements are celebrated. Join us in driving impactful solutions and shaping the future of Information Management
 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.