OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Imapct:

A Senior Technical Support Specialist role at OpenText is more than just a job, it's an opportunity to learn cutting-edge Security and Forensic technologies which will enable you to support our customers. As a key contributor, you'll be instrumental in providing support through technical assistance to external customers, and other departments, via phone, e-mail, and support portal message board.   Our strong team-based environment ensures that if you get stuck or need some help, you’ll always feel supported.

 

What the role offers:

Challenging yourself to master difficult subject matterCommunicating with, and assisting, people of greatly varying technical skill levelsConsistently providing excellent technical support and a positive customer experienceTroubleshooting errors with varied degrees of depth and complexityCommunicating with Engineering in a clear, concise, and thorough manner, regarding product deficiencies and improvementsKeeping a patient and collected composure while resolving customer requestsScoping and clarifying problems to ensure full understandingBoth giving and receiving coaching on problem identification, scoping, understanding, and setting expectationsUtilizing and creating departmental resources, such as training videos, knowledge base articles, product documentation, etc.Searching information sources for relevant documentation, user/admin guides, knowledge base articles, white papers, PDFs, reliable websites, etc.Building and leveraging VMs, maintaining a functional virtual workspaceWorking with Development and Product Management to drive customer issues
 

What you need to succeed:

4+ years in a Technical Support role, or a comparable environmentCustomer-centric attitudeSelf-driven, able to function effectively alone, and collaborate wellMeticulous attention to detail and ability to grasp concepts quicklyFunctions as an advisor/expert in a technical capacityExcellent verbal and written communications skillsExhibits strong organizational skills, resourcefulness, and demonstrates initiativeStrong knowledge of computer hardware components and operating system best practicesStrong knowledge of networking principles including, but not limited to, firewalls, switches, routers, domains, and network topologyProficiency with most current versions of Microsoft Windows and ServerProficiency with Linux operating systemsRelational databases such as Oracle, and MS SQL Server, Unix and Windows ServersWeb technologies such as web servers, browsers, etc.Networking protocols, architecture, and devices such as load balancersEnterprise software solution architecturesFamiliarity with enterprise backup software, architectures and concepts

 

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.