ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.   Gain in-depth knowledge of Company. product offerings and Development Life Cycle (DLC) processes.

a.   Quickly learn complex technical products in several sectors/service areas and develop comprehensive user-friendly documents/diagrams/charts/workflows, etc.

b.   Attend product training sessions

c.   Interact/hands on with product interfaces

d.   Work closely with Agile teams to understand core product releases

e.   Work closely with other internal stakeholders (esp. PDM, Architects, PJM, OPS, etc.)

f.    Control core product DLC release documentation sets

g.   Manage electronic libraries and lists used to store and track release documentation packages

h.   Coordinate signing/approval and publication of release documentation

i.     Report on department metrics: Gathers, represents, and analysis data on product quality, resource utilizations, other operational areas such as adherence to training metrics, overdue CAPAs, and tracking Security mitigation issues.

j.     Provide general coordination and support to the department and team projects as needed. 

1.    Utilize exceptional writing, editing and proofreading skills to produce engaging and error-free content.

a.   Perform writing, editing, readability & audience analysis tasks

b.   Perform editing reviews to ensure clarity, conciseness, grammar & accuracy

c.   Perform Functional Business Analysis and Traceability tasks

d.   Review, assess, and update as needed current style guide and format standards

e.   Provide editorial oversight in order to maintain document integrity, stylistic consistency and format standards within a given document, throughout document sets, and between product document families

f.    Provide other writing and editorial assistance as needed (e.g. reviewing materials, etc.)

g.   Maintain secure DLC documentation archives

2.   Creation and maintenance of Process and DLC deliverable documents, including but not limited by the following:

a.   Standard Operating Procedures ( SOPs)

b.   Standard Work Instructions ( SWIs)

c.   System Requirements Specifications (SRS)

d.   Design Specifications

e.   API Guides with code samples

f.    Architectural Overviews

g.   System diagrams

h.   User Guides, Online Help

i.     Training Materials

j.     Style Guides

OTHER DUTIES AND RESPONSIBILITIES:

1.   Prepare technical documentation for Clients

2.   Write, update, edit online Help material

3.   Generate and publish online Help system

4.   Coordinate and supervise other staff contractors as needed

5.   Provide general coordination and support to the department and team projects as needed.