Position Summary

Under the direct supervision of the Learning & Development Manager, supports the centralized training function through program development and design, instructional writing, program administration, record keeping and reporting, and training delivery that meets the overall training needs of the Enterprise.

The list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

    Presents information and conducts structured training courses that facilitate individual and group learning    Identifies learning goals and objectives, defines content, and selects and sequences learning exercises and activities for specific training programs, courses, and services    Ensures training facilities, materials, equipment, participants, and all other components and logistics of a training program or course are prepared and delivered as expected    Develops and designs written learning and instructional materials, including exercises, workbooks, teaching guides, scripts (for video and online content), job aids, comprehension tests or exercises, role plays, simulations, etc.     Conducts needs analysis to define gaps between ideal and actual performance and specify the cause of the gap    Assists individuals and departments to apply learning after the training experience through action plans, job aids, and training reports and recommendations    Manages group discussions and group learning processes so that individuals and groups learn and participants feel included    Analyzes and identifies the extent of a training program, course, or service’s impact by utilizing, at minimum, Level I and II evaluations and using relevant data to revise or recommend changes in instructional objectives or methods    Maintains a system of administrative records management for the purposes of tracking and reporting centralized training programs, courses, and services    Partners with Human Resources leadership to suggest and develop long-range plans for what the Learning & Development structure, organization, direction, policies, processes, programs, services, and practices will be in order to accomplish centralized training goals and objectives    Partners with the Learning & Development Manager to conduct annual assessments of the Learning & Development function as part of an ongoing plan to improve the overall quality of centralized training programs, courses, and services    Actively maintains excellent communication with fellow team members and contributes to a positive and professional working environment    Contributes to a positive team atmosphere    Travels between properties for training, meetings, and project assignments    Performs other duties as required

Minimum Qualifications

Education And Experience

Bachelor’s degree and five (5) years' experience in the field of training and development or equivalent combination of education and experience. Must be 18 years of age. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills And Certifications

    Working knowledge of adult learning theory, including knowledge of adult learning principles and individual learning differences    Ability to recognize factors that affect and influence adult learning    Ability to leverage various technologies, multi-media, computer based/blended learning, and social media platforms to enhance the learning experience    Ability to utilize a Learning Management System to generate, customize, analyze and report training data    Ability to adapt to the needs of diverse adult learner using various models of learning    Ability to identify the knowledge and skill requirements of jobs, tasks, and roles    Ability to define gaps between ideal and actual performance or conditions and specify causal factors influence by training    Ability to develop practical frameworks that describe complex process in understandable and usable ways    Ability to utilize presentation/platform skills that invite participation, feedback between the Trainer and adult learners, and fulfill the objective of the training course    Ability to present information and facilitate structured learning experiences so that individuals learn    Ability to manage group discussions and processes so that individuals learn    Ability to assist individuals in transferring their learning back to the job    Ability to leverage evaluative instruments to assess and measure the quality of training programs and changes in adult learner’s knowledge, skills, competencies, and behaviors    Working knowledge and understanding of personal computers and related applications and software    Working knowledge and understanding of multi-media and social media platforms that facilitate or enhance the learning experience     Ability to work independently with minimal supervision     Ability to adjust behaviors in order to establish positive working relationships across a broad range of people and groups    Ability to communicate experience, observations, and conclusions in such a way they are understood by listeners    Knowledge of business English, proper spelling, grammar and punctuation    Ability to handle multiple tasks and meet deadlines    Ability to carry out instructions furnished in verbal or written format    Ability to work independently with minimal supervision    Skill in operating business computers and office machines, including Windows Office applications such as Word, Excel, PowerPoint, Publisher and Outlook

Physical Demands

While performing the duties of this job, the team member is regularly required to sit; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required. 

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