Description The priority for this Sr. UX Designer role is to define future experiences that will have the greatest impact on customers' lives. We are looking for a charismatic UX design leader who has deep expertise in design thinking and experience planning/leading engaging design workshops, sprints and collaborative ideation sessions. This UX designer will need to thrive in ambiguity, working directly with senior leaders to identify large, undefined opportunity areas to improve our customer experience on existing and future devices. Drawing from customer insights, industry trends and business requirements, you will be responsible for leading cross-functional teams to uncover insights and ideate on innovative solutions. Strong storytelling and presentation skills are essential, as this UX designer will need to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders. They must be comfortable making high-judgment calls throughout the design process, including deciding when to escalate risks or pivot from the plan. In addition to leading design workshops and sprints, the UX designer will also be responsible for planning and managing large-scale design efforts in both in-person and remote/hybrid settings. This includes defining the project scope, objectives, schedules, resources and stakeholder communication plans. The ideal candidate is not just a facilitator, but a true "showperson" who can bring energy and enthusiasm to the team every day. They will create a safe, fun, creative space where all team members feel empowered to contribute. Strong collaboration skills are critical, as this UX designer will need to work cross-functionally with product, engineering, and other disciplines. If you have a track record of leading ambitious, customer-centric design initiatives, a knack for creative problem-solving, and the ability to inspire teams, we want to hear from you. Key job responsibilities • Identify key opportunity areas to improve customer experiences based on research, trends and business requirements • Work directly with senior leaders to identify large, undefined opportunity areas to improve the customer experience across existing and future products/devices • Lead and facilitate cross-functional teams through problem definition, ideation, validation and execution of innovative design solutions • Plan and facilitate design workshops, sprints and ideation sessions • Develop and maintain a deep understanding of industry trends, customer needs and competitive landscape to inform design strategy • Work across design, research, and Amazon to create strong relationships with senior leadership and stakeholders • Utilize strong storytelling and presentation skills to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders • Seek opportunities to make improvements to team efficiency and process About the team Futures Design is the advanced concept design and incubation team within Amazon’s Device and Services Design Group (DDG). We are responsible for exploring and defining think (very) big opportunities globally and locally — so that we can better understand how new products and services might enrich the lives of our customers. We focus on a 3–10+ year time frame, with the runway to invent and design category-defining transformational customer experiences. We envision foreseen futures through powerful story-telling to understand customer challenges and possibilities. Basic Qualifications - 6+ years of design experience - Have an available online portfolio - Experience working with stakeholders to plan and execute programs that are strategic in nature - Experience leading and facilitating cross-function design workshops, sprints and ideation session, ensuring active participation and diverse perspectives across remote, hybrid and in-person formats - Experience designing and prototyping with tools such as Figma, ProtoPie, Sketch, Photoshop, Illustrator, InVision, or similar Preferred Qualifications - Passion for learning and innovation, balanced with business needs and customer expectations Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.