Sr. UX Manager (UXR), Core UX , WW Prime UX
Amazon.com
Join Amazon's Prime UX team to lead and enhance the world's most valuable membership program. As the Senior UX Manager for Core UX, you'll be responsible for all Prime Customer outcomes, overseeing research initiatives and design systems that drive innovation and value for hundreds of millions of members globally. This high-impact position offers the opportunity to shape the future of Prime, influencing how members shop, stream, and benefit from Amazon's ecosystem.
Key job responsibilities
Key Responsibilities:
1. Lead and manage a team of UX researchers, writers, technologists and designers, fostering their growth and development
2. Drive the worldwide Prime UX research strategy and roadmap in partnership with cross-functional teams
3. Oversee complex, high-impact research initiatives to define future product strategies
4. Develop the strategy with the design leads to develop and implement design systems that enhance the Prime CX
5. Guide the research team responsible for the Prime CXO (customer experience outcomes)
6. Analyze member behavior and preferences to inform feature development and increase Prime's value proposition
7. Adapt and create new UX research methodologies to meet unique product and business goals
8. Translate research insights into actionable strategies that benefit both the business and customers
9. Present findings and recommendations to senior leadership and various stakeholders
10. Lead and guide the Design Studio, a cross-functional team responsible for the elevation of the Prime Design library globally
About the team
The Amazon Prime UX team is at the heart of the Prime membership. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight customers around the globe. To accomplish that, we are seeking a Principal UX Designer to join our growing team and help lead, define, and improve the end-to-end Prime CX. Prime UX researchers and designers work with global Product, Marketing, Branding, Science, and Tech team partners, to deliver compelling customer experiences for Amazon.
Key job responsibilities
Key Responsibilities:
1. Lead and manage a team of UX researchers, writers, technologists and designers, fostering their growth and development
2. Drive the worldwide Prime UX research strategy and roadmap in partnership with cross-functional teams
3. Oversee complex, high-impact research initiatives to define future product strategies
4. Develop the strategy with the design leads to develop and implement design systems that enhance the Prime CX
5. Guide the research team responsible for the Prime CXO (customer experience outcomes)
6. Analyze member behavior and preferences to inform feature development and increase Prime's value proposition
7. Adapt and create new UX research methodologies to meet unique product and business goals
8. Translate research insights into actionable strategies that benefit both the business and customers
9. Present findings and recommendations to senior leadership and various stakeholders
10. Lead and guide the Design Studio, a cross-functional team responsible for the elevation of the Prime Design library globally
About the team
The Amazon Prime UX team is at the heart of the Prime membership. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight customers around the globe. To accomplish that, we are seeking a Principal UX Designer to join our growing team and help lead, define, and improve the end-to-end Prime CX. Prime UX researchers and designers work with global Product, Marketing, Branding, Science, and Tech team partners, to deliver compelling customer experiences for Amazon.
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