Sr. Work Order Analyst (Operations Management) - Furniture Program Job ID 192101 Posted 08-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Data & Analytics, Purchasing/Procurement Location(s) Atlanta - Georgia - United States of America, Charlotte - North Carolina - United States of America **About the Role:** As a CBRE Operations Management Sr. Analyst, you will provide the department with advanced day-to-day operations and administrative support. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies. This role supports the high-volume high-profile client Furniture Program, focusing on furniture specialty furniture repair or labor only work orders and site assignments related to the account’s domestic Office and Retail portfolios for both FMP and self-managed locations, including but not limited to: + Focus on adherence to SLA’s + Monitoring and actioning furniture specialty work orders and site assignments + Monitor/follow up on all open furniture category work orders + Partner with lead and Furniture Team + Ad hoc **What You’ll Do:** + Manage the budget preparation process. Research and collect input from multiple internal and external resources. + Review monthly department budget reports to maintain expense controls. Review commentary and explanation of variances provided by the team. Present to management for review. + Troubleshoot and resolve escalated inquiries and requests from internal and external clients. + Evaluate department processes and procedures and identify opportunities to improve service delivery. Make recommendations to management. + Compile a variety of complex operating, financial, and statistical information reports. + Oversee the development of project plans and costs. This includes personnel and fiscal requirements to achieve defined objectives. + Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems. + Have a broad knowledge of your own job discipline and some knowledge of several job disciplines within the function. + Lead by example and model behaviors that are consistent with CBRE RISE values. May convince us to reach an agreement. + Impact the quality of own work and the work of others on the team. + Work primarily within standardized procedures and practices to achieve objectives and meet deadlines. + Explain complex information to others in straightforward situations. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **What You’ll Need:** + Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Understanding of existing procedures and standards to solve slightly complex problems. + Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Strong organizational skills with an inquisitive mindset. + Advanced math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)