This role will help to establish guidelines and best practices that will enable 900+ distributed outpatient Physical Therapy clinics to optimally staff to meet the needs of our patients while also ensuring ATI is the employer of choice for Physical Therapy Professionals. This will include designing workflows and layouts, creating SOP’s and engineering labor standards, establishing roster guidelines for all clinics based on each clinic’s unique characteristics, innovating schedule templates and tools, working closely with Finance and the Field organization to create annual plans and budgets, and optimizing staffing levels across the organization. The ideal candidate for this role will leverage their skills, including: analytics, problem solving and solution development, strategic planning, project management, FP&A, and presentation development / storytelling.
ResponsibilitiesProcess Improvement and Labor Standards
• Determine optimal layouts, process workflows and create best practices and SOP’s.
• Lead innovating, developing, piloting, and implementing workflow innovations over time.
• Establish engineered labor standards for all operational and clinical processes throughout our distributed outpatient Physical Therapy locations.
• Own and manage updates to these standards over time, while modeling both the operational and financial impact of process changes and innovation that occur over time and incorporating those changes into labor standards.
Scheduling
• Learn and understand current scheduling tools and practices within the ATI environment, then establish a roadmap for process and technology improvement to bring ATI to best-in-class scheduling practices.
• Lead innovating, developing, piloting, and implementing a scheduling engine over time.
Budgeting
• Analyze financial and operational data to quantify potential improvements and ensure alignment with organizational objectives.
• Lead the creation of a staffing model and roster guidelines for each individual clinic to optimize the right mix of clinicians and support staff based on the unique characteristics and attributes that impact each clinic. Manage these guidelines over time and continue to refine and enhance them through new learnings.
Stakeholder Engagement
• Foster strong relationships with key stakeholders to understand their needs and challenges to gather insights and perspectives.
• Communicate the value proposition of proposed solutions to gain buy-in and facilitate implementation.
• Create, monitor, and report on new KPI’s to ensure adoption and execution of best practices.
Minimum Education
Required:
• Bachelor’s degree
Preferred:
• Industrial Engineering degree preferred
Minimum Experience
Required:
• Minimum of 7 years in a workforce management role
Preferred:
• Multi-site healthcare and/or retail organization experience preferred
• Consulting background and/or process innovation experience a plus
Knowledge Skills and Abilities
• Comprehensive understanding and hands-on experience in managing projects through the entire lifecycle, from research and development to post-launch monitoring and improvement.
• High level of adaptability, creativity, and problem-solving ability in a dynamic healthcare environment.
• The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
• Proven track record of successfully leading cross-functional teams and collaborating with colleagues from diverse departments.
• Analytical skills with the ability to translate data into actionable insights and measurable outcomes.
Licenses and Certifications
Required:
• None
Preferred:
• MOST Certified
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