Job Seekers, Please send resumes to resumes@hireitpeople.com Primary Skills: Relocation package+Benefits
Description:

As the Workforce Management Specialist for Client, you will be responsible for leading the management, maintenance, development and reporting of field operations workforce management in accordance with Client business programs, goals, and policies as well as state and federal guidelines.

Additionally, you will define business requirements, drive process improvements, develop supporting systems, and execute quality assurance methodologies to ensure systems and administrative processes are in line with business objectives. You will identify trends within the workforce management system and make analytical recommendations based on findings. You will also monitor, develop or procure, implement, and support processes and systems by utilizing technically sound methods of requirements and process definition, systems analysis and design, planning, scheduling, and testing.

In addition, you will establish and maintain a high level of field operations management interaction and focus in order to identify improvement opportunities and recommend solutions to solve business issues. Through effective change management, you will pursue continuous learning consistent with changes in business requirements, technologies, service delivery and industry best practices along with performing other duties as needed or assigned.

Education/Experience Requirements:

• Bachelor degree in related field or a broad knowledge of such fields as advanced accounting, marketing, business administration, finance, etc. equivalent to four years of college, plus five years related experience and/or training, or equivalent combination of education and experience.
• Excellent computer skills to include MS Office suite, Lotus Notes and maintenance and administration of company communications software
• Excellent written (spelling, grammar and punctuation) skills
• Excellent verbal skills to include public speaking and presentations
• Excellent organization and time management skills
• Excellent analytical ability
• Outstanding interpersonal skills with the ability to drive engagement at all levels of the organization
• Metrics driven
• Results oriented