Job Description:

Job Summary:  

The role of the SSVF Case Manager is to provide assessment, engagement, and referral of veterans experiencing or at risk of homelessness. The SSVF Case Manager assists veterans in eliminating barriers that may lead to or keep persons in homelessness. The Housing Coordinator will assist with housing resources. 

Essential Job Functions:  

Provide assessment and engagement of veterans at risk of/or experiencing homelessness. 

By using evidence-based engagement and assessment strategies 

Provide crisis intervention services 

By assessing risk, development of safety plans, linking to emergency services, reporting of any abuse or neglect, or assess for other emergent situations. 

Develop and maintain internal and external partnerships that serve the best interest of persons at risk or experiencing homelessness and our organization. 

Establish positive working relationships both internally and externally, maintain professionalism, and ensure communication across settings. Collaborate with community groups, funders, partners, courts, and other organizations to help achieve the goals of the program. Ensure stakeholders are aware of our programming and that we obtain referrals in a timely manner. 

Accountability and Documentation 

Completing documentation timely and accurately, tracking grant activities, and maintaining ethical standards in documentation and proficiency in required documentation systems. 

Provide referral to needed community resources and services to assist with elimination of barriers resulting in continued homelessness. 

Based on assessment & engagement of individuals, provide referrals to needed community resources and providers for mental health, substance use, benefits & entitlements, supported employment, primary healthcare, housing, and other needed services. 

Meet the metrics assigned to this position: 

Maintain active caseload of between 20-24 veterans 

Attend and participate in 100% required internal and external trainings 

Utilize staff development opportunities to remain adequately trained in motivational interviewing, harm reduction, housing first, stages of change, and other evidence based practices to provide successful engagement, outreach and referral efforts. 

Maintain positive, collaborative working relationships with SSVF HRO, within Adult & Child and with community partners 

Meet timeliness standards set forth in the SSVF grant 

Other duties as assigned by Program Leadership. 

Knowledge, Skills, and Abilities: 

Ability to work independently  

Customer service oriented 

Strong organizational skills 

Excellent oral and written communication skills 

Proficient in Microsoft Office 

Ability and willingness to travel as needed 

Experience and Education Qualifications: 

Bachelor’s in Social Work or related field. 

2 years experience working with persons experiencing homelessness and who may also have mental health needs. 

Supervisory Requirements: 

None 

Employment Requirements: 

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check. 

Completion of New Hire Orientation at the beginning of employment. 

All training requirements including Relias at the beginning of employment and annually thereafter. 

Current driver’s license, acceptable driving record and current auto insurance. 

Physical Requirements: 

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.  

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Adult & Child Health is a Smoke and Tobacco Free Workplace.