Summary About the Position: This position is located within an intermediate management organization that provides management and administrative oversight and support to the Defense Health Network West (DHN W) Medical Treatment Facilities (MTF) aligned to it to ensure the delivery of integrated, affordable and high quality healthcare to beneficiaries in accordance with the Defense Health Agency's (DHA) priorities of great outcomes, ready medical force, satisfied patients, and fulfilled staff. Responsibilities Serve as the Workflow Manager and as the Primary DHN W Enterprise Task Management Software Solution (ETMS2) Manager. Responsible for office tasks and staff level guidance to monitor the accuracy, completeness, and timeliness of reports, policy directives, correspondence, internal and external taskers and training. Direct and overseee operations of administration and management functions for DHN W to include workflow management, correspondence management, records management, publications management, and policy management. Ensure compliance with the Privacy Act and the Health Insurance Portability Act (HIPAA) Privacy Rule, including the legal, regulatory, policy and established processes. Develop and implement ETMS2 policies and business practices for the DHN W. Plan, develop, and implement policies covering all aspects of the DHN W Directorate’s workflow/correspondence management operations to meet Directorate goals and objectives. Review and disseminate administrative directives and policies issued by DHN W, DHA, DoD, and other governmental organizations. Participate in identifying and resolving problems arising from internal directives, plans and policies emanating from within the DHN W to ensure conformance with existing policies and directives. Serve as the proponent for administrative process development to define and improve continuity of operations. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Permanent Department of Defense (DoD) Civilian Employee Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes includes advising executive level personnel within and outside a large medical organization; assisting with the operation of administration or management functions, such as: workflow management, correspondence management, records management, publications management, and policy management, for a large multi-facility medical operation; and managing or assigning organizational taskers utilizing a task management tool, such as the Enterprise Task Management Software Solution (ETMS2). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Computer Skills Decision Making Healthcare Operations Administration Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11). Education Additional Information Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.