Duke University:

 

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

 

Positional Summary

Campus Offices support the overall operations of Residential Student Services with the department of Housing and Residence Life.  Staff Assistants initiate maintenance and repair requests, manage bedroom and high value keys, coordinate room assignment updates and changes, process financial transactions for assigned staff, and provide exceptional customer service to all key stakeholders.

 

Customer Service and Communication (effort: 30%)

Serve as primary contact for excellent customer service and communication in the day-to-day function of the campus office. Receive and greet visitors; screen phone calls and emails providing initial response and triage before determining referral to appropriate resources, including but not limited response to students, parents, contractors, vendors, and other university staff. Ensure students are informed of scheduled facility work and processes with appropriate follow-up as needed, preparing notifications as requested. Respond promptly and thoroughly to all group event registration and space usage requests.

 

Finance and Budgeting (effort: 30%)                                        

Maintain, review, and reconcile all assigned budgetary records via SAP. Ensure financial and transactional issues are accurately submitted and correctly resolved. Process various purchasing transactions via Duke Procurement card purchases, fund transfers, check requests, Provide pertinent information to respond to inquiries based on knowledge of programming efforts of the Residence Life team and help resolve more complex situations. Review and reconcile assigned monthly detailed financial statements (DFS) and ensure appropriate budget managers have confirmed accuracy. Maintain accurate and organized financial records.

 

Facilities Maintenance (effort: 25%)                                         

Review and submit all assigned maintenance, housekeeping, utility, and other requests via the EAM operating system. Discern and differentiate between routine and emergency issues and initiate appropriate action based on HRL RSS protocols. Inform appropriate General Maintenance Supervisor of unusual situations or difficulties. Follow-up on maintenance requests to ensure work has been completed in a timely manner and to customer satisfaction. Maintain common area damage billing data. Initiate damage billing for student residences. Compile and summarize data and assist in preparing regular and special reports requiring analysis and evaluation of data

 

General Administration (effort: 15%)

Maintain front desk procedural manuals, directives, and related records. Assist the Office of Housing Assignments and Communication with key processes as directed. Assist residence life team with event logistics as needed, ordering supplies and other items for events, etc. Review and maintain office forms and supplies replenishing as needed. Supervise front desk student staff including providing daily work assignments and managing payroll process. Perform related duties as assigned to meet department, division, and university priorities.

 

Strongly Preferred Experiences:

Strong customer services skills including the ability to navigate challenging individuals. Strong attention to detail with the ability to manage concurrent projects within established guidelines. High level of proficiency in computer applications and systems with the ability to learn new platforms as required. Ability to problem solve and initiate tasks. Willingness to learn new skills as needed for outstanding performance and service Perform related duties as assigned or required to meet departmental, Division and University goals and objectives, as assigned by their Supervisor, Director, or respective designees.

 

The intent of this job description is to provide a representative outline of the type of responsibilities that will be required of positions given this title and shall not be construed as all-encompassing or as a declaration of all specific duties and responsibilities of this position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

 

Physical Demands

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. The primary nature of this position is that of sitting or standing at an individual workstation; walking or taking the University transit system to meetings; inspecting space in the residence halls; and the ability to lift up to 25 lbs. while moving office products. Must be able to complete all positional requirements outlined above with or without reasonable accommodations. For more information, please visit https://hr.duke.edu/policies/ada/

 

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $18.55 to USD $27.54.  Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

 

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at:https: //hr.duke.edu/benefits/

 

Minimum Qualifications

Education

Work requires a broad knowledge of clerical and accounting principles and practices normally acquired through two years of post-secondaryeducation in administrative support or a related business field.

Experience

Work generally requires three years of related secretarial/clerical experience to acquire skills necessary to administer complex office functions related to office management, communications, and budgetary/accounting activities. OR an equivalent combination of education and relevant experience.

 

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.