Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
We are looking for a Staff – Performance to join the R&D team in India. The candidate is primarily responsible for driving performance, stability and quality improvements of the Conviva applications, the architecture and integrations to ensure optimal end-user experience by working closely with the Development, Quality Engineering and Operations teams. The candidate should have a proven track record of building automation, monitoring and data analysis tools for the performance and quality engineering platform that will help Engineering teams understand and make better decisions on how their applications perform and scale. This role is a hands-on technical expert role and not a techno managerial one. You will need to show maturity and influence by mentoring other senior engineers, establishing and championing technical standards & practices and resolve architectural conflicts efficiently. You are expected to collaborate with other principals and architects across the organisation to build consensus on technical blueprints, undertake PoCs, identify/eliminate tech debt and adopt inner-sourcing practices.
What Success Will Look Like:
Work with teams and other principals/architects to develop end to end performance and quality engineering strategies and approaches Responsible for selecting/maintaining and integrating the appropriate set of tools, processes and procedures to ensure overall performance testing efficiency and effectiveness in the operation Play a key role in identifying and optimizing performance bottlenecks in running applications in on-Premise or cloud infrastructure Collaborate with different engineering teams and have the end to end quality test plan in place Build and sustain a strong working relationship with various teams to foster a team environment and produce/maintain Key Performance Indicators (KPIs) around the aligned test strategy Be empathetic to customer and domain by resolving ambiguity efficiently with the customer in mind
Who You Are & What You've Done:
10+ years of performance quality engineering experience and played an architect/principal level role in handling end-to-end (frontend, Middleware and backend systems) performance tuning and optimization of the platform. Design, develop and execute performance tests to simulate traffic of large scale events. Hands on experience working on Linux/UNIX systems. Ability to work effectively with a distributed and cross functional team. Strong hands on experience in JMeter or Gatling or similar load gen tools. Experience in gathering non-functional requirements, developing test plan. Experience in capacity planning of large enterprise application. Lead the effort in setting best practices, guidelines, and recommendations in optimizing, tuning applications and integrations. A proven ability to evaluate performance test script/code and test results, while providing a clear interpretation of risks and mitigation options to non-technical stakeholders. A strong knowledge of monitoring tools that allow for the analysis of system, app health and potential bottlenecks. Experiencing in identifying bottlenecks and root cause analysis. Experience in various cloud technologies. Experience in analysing/assessing infrastructure for the given application. Experience in identifying and providing tuning recommendations, for various infrastructure components such as application servers, database servers, message buses and web servers. Ability to understand various functional knowledge of the application. A strong background in monitoring, profiling and diagnostics. A working knowledge of databases and tuning for example Oracle and SQL Server. Knowledge programming languages like Java, J2EE and any scripting knowledge. Collaborate with architecture team in devising the best architecture and designs. Establish guiding principles and ensure the architecture validity to support business functions and future growth. Experience in working with distributed teams, ability to communicate the risks. Experience in performance testing Java and C++ applications. Minimum MS in CS or equivalent with strong technical foundation.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!