**Job Description** **Staff Product Manager – Digital Performance Improvement** **Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Global Technical Center in Warren, MI three times per week, at minimum. **The Role** The Staff Product Manager for Digital Performance Improvement is responsible for leading organizational efforts to ensure that our digital products meet the highest standards of performance, quality, and reliability for our customers. This role is crucial in driving passion and cultural growth across the GM Software & Services digital product teams to increase focus on product performance, customer pain point elimination, and thus, increased customer satisfaction. In this position you will collaborate closely with all stakeholders to define and embed performance objectives, measurements, processes, and performance improvement behaviors into the operating DNA of the organization. We are looking for a passionate, hands-on, and results-oriented leader who leads by example and demonstrates a deep commitment to achieving world-class product performance. **What You’ll Do** **_Define the strategy and develop the plan._** + Lead the design and implementation of a comprehensive product performance improvement plan that aligns with industry best practices and company objectives. + Ensure that the plan is cross-functionally aligned with Customer Care/Support, Software Quality, SRE, and Operations key stakeholders. + Develop clear, documented product performance policies, procedures, best practices, and guidelines for all digital product areas. **_Drive execution of the plan._** + Define top-level organization performance objectives and lead efforts to achieve them. + Breakdown top-level objectives into actionable and traceable goals for individual product teams. + Ensure that product teams have the necessary plans and operational practices to achieve these objectives. + Lead efforts to identify, analyze, and drive resolution customer pain points that require cross-functional collaboration. + Analyze performance data, customer feedback, and trends to recommend corrective actions or process enhancements. **_Grow organizational focus and culture._** + Cultivate a product performance-driven culture by promoting awareness, ownership, and accountability at all organizational levels. + Develop and deliver training programs to elevate employee skills in customer-oriented performance metrics, measurement strategies, and continuous improvement processes. + Foster engagement and learning by celebrating successes, seeking lessons learned, and sharing best practices across product areas. **_Communicate prolifically._** + Regularly report on the status of performance management initiatives, performance metrics, and continuous improvement progress to senior leadership, peers, and partner organizations. **Additional Job Description** **Your Skills & Abilities (Required Qualifications)** + Bachelor’s degree in Product Management, Quality Management, Business Administration, Computer Science, Systems Engineering, or a related field. + 7+ years of Software / Digital Product Management, or Software Product Quality Management experience required. + Experience with analyzing and driving performance improvement for digital products. + Proven ability to lead highly complex and cross-functional enterprise initiatives. + Exceptional customer orientation, problem-solving, analytical, and strategic thinking skills. + Strong background in driving cultural transformations and organizational change management. + Natural 360-degree communicator with ability to adapt style/content appropriately for everyone from senior leadership to technical development teams. + Exceptional interpersonal skills with the ability to inspire, motivate, and drive change across teams. + Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. **What Will Give You a Competitive Edge (Preferred Qualifications)** + Master’s degree or higher. + Certification in ISO9001, Design for Six Sigma Black Belt, or other relevant operational excellence certifications preferred. + Formal experience in quality management and/or process improvement roles preferred. + Experience in a PPO or PMO environment. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review. This job may be eligible for relocation benefits. \#LI-LL2 **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. **Benefits Overview** The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others: • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends. **Diversity Information** General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. **Equal Employment Opportunity Statements** GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. 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