Support Center - Irving

The Staff Product Manager, often referred to as a Program Manager or Senior Program Manager, is a crucial role in many organizations, particularly in the technology and project management sectors. This role involves overseeing and managing complex projects and programs, typically within a larger organization.

Program Management: Manage and oversee a program from inception to completion. This involves defining the program's goals, scope, budget, and timeline.Cross-Functional Leadership: Work with cross-functional teams, including engineers, designers, marketers, and other stakeholders. Provide leadership, ensure clear communication, and keep everyone aligned with the program's objectives.Strategic Planning: Create a strategic plan for the program. This includes setting goals, outlining key milestones, and determining the best approach to achieve the program's objectives.Budget Management: Manage the budget for the program, which includes resource allocation and tracking expenses to ensure the program stays within budget.Risk Management: Identify potential risks and challenges that may affect the program and developing strategies to mitigate them, including contingency planning.Stakeholder Communication: Keep stakeholders informed about the program's progress, changes, and any issues that may arise.Quality Assurance: Ensure that the program delivers the desired outcomes with high quality. Establish and monitor quality standards.Timeline Management: Manage the program's timeline to ensure that it stays on track and meets its deadlines.Evaluation and Reporting: Regularly assess the program's performance and create reports for management and stakeholders to track progress and make informed decisions.Continuous Improvement: Identify opportunities for process improvements and refining project management methodologies.

Minimum Knowledge/Skills/Abilities

Minimum Education

Bachelor’s Degree in computer science or Electrical/Electrons Engineering, or equivalent work experience

Minimum Special Certifications or Technical Skills

Experience in taking a program from ideation to execution and successful delivery.Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and EngineeringFluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.Excellent technical skillsExcellent written and verbal communication skills, including an engaging presentation styleExperience in communication to VP and C+ level:  Tech, Business, Finance/Corp

Minimum Type of Experience the Job Requires

10+ years of progressively responsible program management experience in a related industry (digital / ecommerce is preferred)Experience leading multi-month/multi-year projects through full development cycle, with history of successful and on-time deliverablesExperience in project management (Agile or Waterfall)Solid understanding of design patterns, Java, OSS and Cloud technologies

Other

Exceptional customer service, listening, problem-solving and interpersonal skills to communicate with multiple teams and stakeholdersSolid understanding of how core technologies are utilized in their product domainFluency in pros and cons of technical alternatives

Preferred Knowledge/Skills/Abilities

Preferred Education

Master’s degree in computer science or Electrical/Electrons Engineering

Preferred Special Certifications or Technical Skills

Familiarity with programming languagesDefine product strategy by connecting the dotsMake product decisions without ambiguity in collaboration with the teamManage important stakeholders across the organization while leading initiativesDecision-making and accountability/ownership is criticalOne point of executive customer engagement for a large portfolioContribute effectively outside your comfort zone

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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