Overview We are looking for a seasoned Staff Service Designer to join our design team and focus on Intuit Enterprise Suite, our business management solution tailored for mid-market customers. This is a full-time position. You will be responsible for leading critical initiatives to successfully guide customers from sales to product onboarding, using a strategic, yet detail-oriented approach to develop and improve complex end-to-end service experiences. This role demands a highly experienced, self-motivated individual who excels in a fast-paced, collaborative environment to drive impactful service innovations, demonstrating a deep understanding of ecosystems, relationships between structures and behaviors, and scalable solutions. What you'll bring + Minimum of 7 years of experience leading service design projects with multidisciplinary teams + Bachelor’s or higher degree in Design, HCI, or related field, or equivalent practical experience + A strategic and critical thinker and problem-solver who considers various perspectives and integrates business acumen with user-centered design + A proven track record of developing comprehensive and cohesive, data-driven service strategies that have measurably driven customer and business value + A compelling portfolio showcasing proficiency in the craft, including artifacts like service blueprints or journey maps that translate customer insights into actionable outcomes + Strong ability in planning and conducting both in-person and virtual workshops and co-creation sessions involving diverse stakeholders + Resilient and organized, capable of managing multiple projects seamlessly under tight schedules + An effective communicator and storyteller, skilled at sharing insights and narratives that resonate with diverse audiences, including senior leaders PREFERRED QUALIFICATIONS: + A solid understanding of the software development lifecycle and project management principles + Experience designing for Sales teams and mid-market or enterprise business and workforce management solutions across multiple products and services + Experience with prompting and using AI capabilities to accelerate aspects of work How you will lead + Lead the scoping, planning, and implementation of comprehensive service design projects, collaborating closely with internal stakeholders from sales, product, design, research, and service operations + Manage multiple project priorities, stakeholders, and objectives simultaneously, maintaining high standards of execution and delivery + Establish and nurture effective relationships with cross-functional partners, ensuring continuous involvement and commitment throughout the service design process + Develop and visualize coherent service strategies using multi-dimensional, multi-stakeholder service maps and prototypes + Organize and lead workshops with cross-functional teams to brainstorm, innovate, and solve problems effectively + Generate straightforward solutions that swiftly address intricate customer and business needs + Mentor junior service designers, fostering their professional development and expertise in service design methodologies Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $171,500 - 232,000, Southern California $160,000 - 216,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits) (https://www.intuit.com/careers/benefits/full-time-employees/) . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.