Come join the Global Business Solutions Group (GBSG) Customer Experience Growth & Retention team as a Staff Customer Experience Manager, responsible for building and managing service experiences for our QuickBooks Live offerings through our Accountant channel.

We are looking for a customer obsessed leader to create new experiences and solutions that will address customer needs within the Accountant channel. Accountants are a key strategic partner for us as we build best in class experiences for our shared customers. Therefore, this leader will need to help identify and grow experiences and offerings to solve these customers’ needs in partnership with our Accountant partners. You will partner with other functions including Product Management, Marketing, Sales, Expert Network Platform, Product Development, Service Design and Analytics to ensure we deliver world-class experiences for our customers through deep customer insights and hypothesis-driven experimentation and innovation.