**About the Role** As a Staff Software Engineer in Uber's Customer Obsession (CO) team, you will play a pivotal role in designing and delivering innovative solutions that enhance the customer support experience for millions of Uber users globally. This role requires a unique blend of technical leadership, problem-solving, and system design skills to build scalable and reliable software that powers efficient and effective customer interactions. **What You'll do:** 1. **Lead System Design & Development:** Architect and implement high-scale, low-latency solutions that drive Uber’s customer Obsession platforms including Supervisor and agent support systems. 2. **Drive Innovation:** Identify opportunities for technological advancement within the customer support domain, leveraging AI, and data analytics to improve customer outcomes. 3. **Collaborate Across Teams:** Work closely with Product, Operations, Data Science, and other engineering teams to define requirements, align on objectives, and deliver impactful solutions. 4. **Foster Engineering Excellence:** Champion best practices in code quality, architecture, testing, and operational excellence, driving a culture of technical rigour and continuous improvement. 5. **Mentor and Guide:** Act as a technical leader and mentor for engineers, providing guidance on complex problems, system design, and career growth. 6. **Focus on Scalability:** Build resilient systems capable of handling Uber's global scale and diverse set of customer needs. 7. **Ownership & Accountability:** Take full ownership of projects, from ideation to deployment, ensuring timely delivery and high-quality results. **What You'll need:** 1. **Experience:** 8+ years of professional software development experience, with a track record of leading large-scale, complex projects. 2. **Technical Skills:** 1. Expertise in programming languages such as Go or equivalent. 2. Strong understanding of distributed systems microservices architecture. 3. Proficiency in databases (SQL, NoSQL) and data processing pipelines. 3. **Problem-Solving:** Proven ability to analyze and solve complex technical and business problems. 4. **Communication:** Strong written and verbal communication skills, with the ability to influence stakeholders and articulate technical concepts to non-technical audiences. 5. **Leadership:** Demonstrated experience mentoring engineers, fostering team collaboration, and driving a shared vision. 6. **Customer Focus:** A deep understanding of the customer journey and a passion for delivering exceptional user experiences. 7. **Adaptability:** Thrives in a fast-paced, dynamic environment with evolving priorities and challenges. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).