The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Essential Skills for the Role:
We are seeking a candidate with a robust technical foundation in Java, Spring framework, REST, gRPC, and Elasticsearch. Proficiency in Python and experience with front-end frameworks are also highly valued. Additional expertise in developing Search, RAG (Retrieval-Augmented Generation), and Agentic solutions would be a significant advantage.

Join Our Team:
As part of the Customer Services (CS) Search team at PayPal, you will play a crucial role in crafting both Classic and Gen-AI-powered Search and Recommendation systems. Our team is dedicated to serving both external customers and internal staff, ensuring they have access to cutting-edge solutions that enhance their PayPal experience.

Job Description:

Your way to impact-   

You will be responsible for working with a team of engineers in designing, developing, and deploying search and recommendation solutions for different use cases. A successful candidate will have an established background in developing customer-facing services, a strong technical ability, excellent project execution skills, great communication skills, and a motivation to achieve results in a fast-paced environment

Your day to day – 

Work within a team of highly talented engineers, product, and architect to design and develop a highly scalable and configurable Search Platform and Agentic solution in PayPal's Customer Services Engineering domain

Being involved in design meetings to propose, discuss, and refine new features and functionality.

Write tests for the existing and newly created code to maintain compatibility

Maintain and enhance the existing architectural documentation and create new ones as needed

Participate in code and design reviews

Provide suggestions for continuous improvements as necessary.

Be proactive and anticipate/handle issues before they blow up.

Exhibit a strong backbone and challenge the status quo when needed
 

What do you need to bring-  

6+ years of experience building successful production software systems

Expert knowledge in Java, Spring framework, REST, gRPC, Elasticsearch

Experience with front-end frameworks is a big plus

Experienced in building Search, RAG, and Agentic solution

Experienced in Python

Strong analytical and problem-solving skills.

Ability to create structure and drive progress in an ambiguous environment

Superb communication skills; ability to comfortably interact with tech and non-tech colleagues 

Demonstrated ability to scope, create, and successfully deploy new strategies/initiatives/capabilities

Experience in interacting with engineering teams from multiple geo-locations

Fluent communication in English

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.