Posting Details

Job Title Staff Support Associate I Requisition Number RE48935 Working Title Customer Service Center Representative Department Name 3T000:Transportation Services Work Location Lexington, KY Grade Level 40 Salary Range $15.30-24.50/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 2 yrs Required License/Registration/Certification None Physical Requirements Sitting and standing for long periods of time, lifting up to 25lbs. Performing repetitive motion tasks. Effectively communicating with individuals from diverse backgrounds. Shift The Customer Service Center is open Monday through Friday, 7:30am to 5pm., 40 hours/week, typical shift hours are 8:15am to 5:15pm. Shift hours can change without notice due to the needs of the Customer Service Center. Required overtime and Saturdays are expected during certain times of the year such as the start of student semesters and the beginning of the fiscal year; July 1. Job Summary Seeking highly motivated, enthusiastic, and collaborative candidate. This position will serve as a customer service representative in the Customer Service Center of the Transportation Services Department. This position is responsible for parking permit issuance and maintaining timely and accurate transhactions and related record keeping. This position will provide professional, customer-friendly, positive customer service and be able to resolve ordinary concerns, conflicts, and grievances with students, employees, and visitors. Confidence in software management is crucial. Special assignments are required. Skills / Knowledge / Abilities T2 FLEX, MS Office, SAP, Database Experience, 2-Way Radio, Multi-Line Telephones, Copier, Cash Handling Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 02/23/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.