Staff Technical Support Engineer

REQUIRED: US Citizenship with Active Top Secret Security Clearance 

Location: Herndon, VA 

The candidate will provide a high level technical guidance and support on Juniper products with an emphasis in networking and system administration. You will have a strong understanding of Linux administration, networking, and virtualization. This is where you will be able to apply your extensive experience and work independently as part of a team to support our Federal customers. 

Responsibilities:

· Primarily provide technical support for Juniper Products in datacenter, routing, and security.   
· Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach
· Troubleshoot and resolve complex technical issues 
· Provide technical support to users
· Participate in customer conference calls and/or face to face customer meetings to discuss technical issues
· Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve
· Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use
· Sound documentation of technical support issues using the available tools is an essential element of the role
· Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction

Basic Requirements:

· US citizenship 
· Active Top Secret Security Clearance
· Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent )
· 5+ years of working experience in a system administration or networking role.  
· 5+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
· 5+ years of working experience in a system administration or networking role. 
· Extensive working experience with Linux and system administration/virtualization.
· Strong communication skills, including influencing and collaboration skills, are a must.
· Strong operating and troubleshooting knowledge across one or more of the the following: system administration (Linux, Windows, virtualization), routing, switching or security technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), Multicast protocols (IGMP, PIM), Switching or firewall technologies
· Extensive and deep knowledge in IP networking in layers 2-4 (TCP/IP, Ethernet, VLANs, VLAN stacking, QoS, Spanning Tree (STP,RSTP), RIP, VRRP, IGMP)
· Working experience with traffic generators and network protocols analysis tools
· Practical knowledge of L1/L2 technologies: Ethernet, SONET/SDH, ATM, Frame Relay
· Strong problem solving skills, applicable to large and complex network scenarios
· Strong customer management and customer service skills
· Excellent presentation skills
· In addition, knowledge of the following would be an advantage: Network management skills SNMP, XML, LDAP, COPS; Unix administrator skills; QOS, NAT, Firewall, MPLS MPLS/VPNs, IPSec, Stateful Packet Inspection, Common methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH)

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 Minimum Salary: $108,900.00

Maximum Salary:$166,980.00

The pay range for this position is expected to be between $108,900.00 and $166,980.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.