Essential Duties and Responsibilities:
- Evaluate agent performance/behavior/adherence to project business rules/policies and provide feedback to designated Quality Assurance Specialist/Quality Assurance Supervisor as a continuous method for process improvement.
- Make recommendations on developing new procedures, and update existing procedures when changes occur.
- Collaborate with the Training Staff for the purpose of achieving and maintaining quality assurance goals.
- Communicate Quality Assurance findings effectively with necessary project staff to support and further quality assurance goals.
- Remain up to date on all policies and procedures.
- Conduct operational staff observation sessions and provide feedback.
- Attend and participate in assigned classroom training courses.
- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience. - Prior experience in a training environment
Home Office Requirements (Hybrid Remote)Some work may be performed from home, based upon business and program needs.- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity- Minimum 5 Mpbs upload speeds- Private and secure home office, away from distractions and noise
#HumanServices #LI-Hybrid EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.