In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
Do you enjoy helping people and have a knack for staying calm under pressure? Franciscan Health System is looking for compassionate and efficient individuals to join our Contact Center team!
Make a real difference every day. As a Contact Center Representative, you'll be the first point of contact for patients, visitors, physicians, and staff across all our hospital campuses. You'll handle a wide range of calls, from routine inquiries to urgent situations, providing critical support and ensuring everyone receives prompt and helpful assistance. This is more than just answering phones; you'll be a vital link in our healthcare system.
Here's what you'll do:
Answer inbound calls with professionalism and empathy, following established procedures.Respond quickly and effectively to critical codes and alarms, taking appropriate action.Maintain accurate databases and report any technical issues.Uphold the highest standards of confidentiality.Work collaboratively with a supportive team.Qualifications
What we offer:
Meaningful work: Directly impact the patient and staff experience within a respected healthcare system.Growth potential: Develop valuable skills and advance your career within Franciscan Health System.Supportive team: Work alongside dedicated colleagues in a positive and collaborative environment.Competitive compensation and benefits: We value our employees and offer a comprehensive benefits package.Limited experience? No problem! While six months of call center experience is preferred, we value strong communication skills, a positive attitude, and a commitment to providing excellent service.