Our Client, a Business Manufacturing and Supply company, is looking for a Staffing - IT Desktop Support for their Fort Worth, TX location. Responsibilities: + Responsible for the acquisition, installation, and maintenance of hardware and software technology. + Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter. Escalation to levels 2 and 3 when applicable. + Management of spares and assets inventory in the Inventory management tool + Training of end-users and communication on Corporate IT initiatives, best practices or any other relevant IT-related topics. + Participation in any plant IT-related activities on offices and manufacturing systems. + Proposes and implements solutions to improve and solve routine problems. + Supports new hires onboarding by introducing them to Client hardware, software and IT policies. + Follows standard operating procedures. + Maintains and ensures confidentiality of information / materials. + Takes initiative to identify and propose remedies to problems. + Gives periodic status reports in written and verbal formats. + Always focus on safety. Requirements: + Associate’s degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role. + Relevant certifications a plus + 3+ years’ experience in an IT support role working with end-users + 3+ years’ experience working with computer hardware and software, including installation and maintenance. + Advanced knowledge of Windows OS and MS Suite + Experience working with computer networks + General knowledge of mobile technology. + General knowledge of “ticketing systems” (ServiceNow) + Communication skills, problem solving, organization and teamwork are required to be successful at this position. + Effective organization, and planning skills, with ability to handle changing priorities + Excellent communications, interpersonal and influencing skills + Technical knowledge on computer hardware, computer software, printers and peripheral equipment + High level knowledge of LAN/WAN equipment and topology + Must be a self-starter, able to work in team environment and motivate others Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.