Crystal Stairs, Inc. \n

Improving the Lives of Families through\n

Child Care Services, Research, and Advocacy\n

Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.\n
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Stage 1 Case Management - Eligibility Specialist\n

100% Onsite - Los Angeles CA 90056\n
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What We're Looking For:\n

Under general supervision, the Family Services (Eligibility) Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services (Eligibility) Specialist includes the delivery of quality services in the following areas:\n
\n\nDetermine eligibility, process enrollment (including families transferred from partnering agencies or other funding sources), and complete certification of families qualified for subsidized child care within designated time frames, in accordance to agency policy.\nConduct appointments to assess family eligibility, collect documents, explain program rules, and assess family's need for program referrals.\nSchedule and conduct timely interviews to facilitate family enrollment or continuation of the services.\nEffectively manage client activities and changes for a caseload of approximately of 175+ clients, ensuring the highest levels of quality, accuracy, and program integrity. When necessary, collaborate with Fraud Prevention Unit to maintain program integrity. \nComplete case transfer requests for out-of-agency transfers, as necessary. Complete transfers to other program funding sources, as necessary.\nProvide customer service to families, providers and internal customers. Troubleshoot and provide technical assistance as needed to resolve inquiries and concerns.\nProvide supportive referral services to families and providers as needed.\nPerform other duties as assigned.\n\nExperience, Knowledge, Skills and Abilities:\n\nBachelor of Science\/Arts degree from an accredited university or equivalent preferred\nExperience working with families receiving subsidized childcare or other social support services preferred\nRelated work experience in case management\/human services\/client\/vendor management\/child development preferred\nKnowledge and competency with using County Welfare Department applications and other database applications\nKnowledge of County, State and Federal program requirements for Alternative Payment and Child Care Subsidy Programs\nAbility to analyze and problem solve, as well as accuracy and an ability to produce in a timely manner. \nAbility to quickly learn County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs.\nAbility to work with diverse and underserved populations\n\n
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REQUIREMENTS: \n\nHigh School Diploma or equivalent. \nA minimum of one year of experience in the areas of customer service, human services, social services, administrative\/clerical support or a related field. \nMust provide proof of Covid-19 vaccination\n\n
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Total Package of Benefits\n\nMedical\/ Dental\/ Vision - 95% Paid by employer\n401k Matching Options\nFlex Spending \nPre-paid Legal Services\nSick and Vacation Time \nPaid Holidays and Winter Break\nOpportunity for Growth and Development\nRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM\n\n
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Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.\n
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Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.\n
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For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org