Crystal Stairs, Inc. \n

Improving the Lives of Families through\n

Child Care Services, Research, and Advocacy \n

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.\n

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STAGE 1 - LEAD PROGRAM ASSISTANT II\n

Location: Los Angeles, CA 90056- 100% Onsite\n

What We're Looking For:\n

We are looking for a Program Assistant II for our family Services Department who will provide support to the department and\/or a case management team. In this position, you will act as a direct Liaison to internal Leads within the Department, serve as contact person for unavailable case management staff. You will also create and maintain new parent and\/or provider files, including filing required documentation, review and ensure proper documentation has been provided, prepare forms notices, and correspondence, enter client information into the database, and make follow-up phone calls to providers regarding terminated parents.\n
\nRESPONSIBILITIES:\n\nMonitor workflow distribution and task completion in conjunction with Supervisor and Lead Specialist.\nAct as a direct Liaison to internal Leads within the Department, serve as contact person for unavailable case management staff.\nCreate and maintain new parent or provider files, including filing required documentation.\nReview and ensure proper documentation is provided.\nPrepare forms, notices and correspondence regarding missing documentation, etc.\nEnter client information on internal database.\nMake follow-up phone calls to providers regarding terminated parents.\nSet up appointments for new enrollments\/re-certifications and\/or follow up on rescheduled appointments and no-shows.\nSend letters to parents of documentation needed for re-certification.\nCheck for qualifying eligibility of families and childcare needs within our service area.\nSort, process, and distribute incoming mail.\nPerform other duties as assigned.\n \n\n \nEXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:\n\nHigh School graduate or equivalent, some college preferred\nAt least one year of experience working with parents receiving subsidized child care or social support services preferred\nExperience with MS Excel and Word, preferred\nRequires excellent verbal and written communication skills. \nStrong customer service skills \nStrong organizational and administrative skills. \nAbility to work flexible hours and overtime as needed to complete required tasks in a timely manner. \nAbility to handle sensitive and confidential issues\/matters \nAbility to work variable days and hours and site locations as needed for special projects \nExcellent work ethic, including attendance and punctuality\n\n
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Total Package of Benefits\n\nMedical\/ Dental\/ Vision - 95% Covered by empolyer\n401k Matching Options\nFlex Spending \nPre-paid Legal Services\nSick and Vacation Time \nPaid Holidays and Winter Break\nOpportunity for Growth and Development\nRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM\n\n
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Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.\n
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Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.\n
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Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.\n
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For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org