JPMorgan Chase seeks to do business with suppliers who provide the best price, quality and capability to meet our business needs.  Global Supplier Services (GSS) brings together Sourcing, Third Party Oversight, Procurement Operations, and Accounts Payable into one team.  This group of nearly 800 employees (in 11 countries) manages the source to pay processes for JPMorgan Chase and provides a governance model which includes strong risk management practices, enhanced performance monitoring, greater scale and strong client engagement. The GSS team works proactively with Line of Business (LOB) colleagues to identify capable suppliers, lead the competitive sourcing process and negotiate contracts with selected suppliers.  Leveraging firm-wide buying power and controlling risk are consistent overarching goals.  GSS then ensures that the contracted goods and services can be obtained by our employees in an efficient, cost-effective manner globally.

As a Stakeholder Management - Program Manager in Global Supplier Services, you will provide tailored support across lines of business (LOB) and Regions for all activities associated with onboarding suppliers.

Job Responsibilities:

Maintain client management program relationship at a sub-LOB level to ensure service level expectations are maintained.   Manage, monitor and track line of business compliance to Third Party Program standards and policies. Provide central oversight and contact for all line of business engagement requests to support timely completion and compliance with Third Party policy and standards.  Daily monitoring of Third Party workflow progress for timely processing and completion of assigned tasks by the delivery manager, portfolio manager and other key stakeholders.    Maintain and publish line of business “book of work” and related deliverables to foster a proactive environment with the line of business management team.       Provide line of business management support to further mature third party processes to achieve operational and control efficiencies.  Assist in training Delivery Manager and Senior Managers on GSS Processes, Tools and Service Offerings Supporting the CTPO region lead & SOS region lead on governance, audit, compliance requirements and requests. Build strong stakeholder engagement model to promote the TPO program across the region Ensure that items from CTPO globally i.e. from the TPO forum and other committees are appropriately cascaded to the Delivery Manager and Senior Management community as needed. Ensure TPMO duties are delivered in in a manner consistent with business objectives, TPO policy and regulatory guidance. Provide LOB Senior Management with key risk metrics and scorecards. Partner with global SOS team and provide back up to other SOS members as required. Work on adhoc projects as required, administer meetings, produce documentation and coordinate actions.

Required qualifications, capabilities, and skills:

Proven leader and influencer and able to effect firm-wide change 5+ years relevant work experience in Finance, Sourcing, TPO, Risk, Oversight & Control, Vendor Management, or related roles Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at all levels. Excellent business judgment, particularly the ability to proactively identify and address issues early, performing root cause analysis to develop long term solutions Strong business analysis skills to enable efficient, accurate and objective decision making Ability to partner closely with related functions (Sourcing, Legal& Compliance, Audit, etc.) to ensure a coordinated and effective program Excellent analytical skills Knowledge of risk management and control principles High level knowledge of TPO standards preferred Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred. Outstanding organizational, research skills and ability to multitask