The STAR Technical Training Instructors primary responsibility is to deliver instructor-led (in-person and virtual) technical training courses to STAR Center Agents, Stellantis corporate personnel, and other audiences on an as needed basis at Stellantis Technical Training Centers, mobile locations, and other Stellantis facilities as availability or scheduling permits. The Instructor will prepare for and maintain the highest-level of technical proficiency in all responsible skill areas. The STAR Technical Training Instructor is responsible for managing course registration and roster processing. The STAR Technical Training Instructor will maintain training vehicles, special tools, hand tools, classrooms, course hardware and components, diagnostic equipment, and software updates (Mopar Diagnostic Pods, VCI Pods, and STAR Training Computers).  

Additional secondary responsibilities of the STAR Technical Training Instructor:  

Reporting and analytics  Course development  Transportation of vehicles  Obtaining and/or reserving special tools, supplies, and facilities  Coordinate other training activities  Assist STAR Skill Area Leads  Assist with supplier training activities  Work with Knowledge Management Team  Lead, coordinate, and/or participate with special projects when needed and as assigned  Assessing the technical training needs of STAR Agents  Prioritizing/scheduling course offerings to maintain highly trained Agents in each Skill Area  Arranging necessary space, tools, vehicles, and presentation materials for course delivery  Working closely with business partner to ensure new hire Agent training is effective  Consulting with Skill Area Leads to identify ad-hoc training needs of each team  Directing course distribution among training instructors; coordinating their travel locations/dates for class attendance for certification training  Driving consistency on proper case handling and terminology  Directing and evaluating work of STAR technical trainers and Content Author employees  Developing process for documenting and sharing new repair guidance information among Agents  Delivering technical training courses to STAR Agents, Master Consultants, Skill Area Leads, and new Technical Trainers   Organizing course delivery schedule to accommodate for STAR Center workforce planning  Engaging Commodity Leads to develop and arrange ad-hoc training 

Basic Qualifications:

Highly motivated and capable of accomplishing goals with little direct supervision  3 +years experience Extensive knowledge of vehicle systems - bumper to bumper, and a basic knowledge of STAR Center processes  Ability to interact effectively with various personality types  Strong communication skills -- written, verbal, and platform  Ability to multitask and work in a rapid paced environment  Familiarity and ease with office automation programs (Power Point, Excel, Word, etc.)  Knowledge of service diagnostics procedures  Possess an unrestricted driver's license  ASE Master Certified – Automotive (A1 - A9)  Previous work experience as a technician in a dealership and or experience delivering automotive technical training 

Preferred Qualifications:

Degree in Automotive Technology, Business Administration, Education, or related field  Advanced ASE Certification (L1 - L4)  Strong technical aptitude and understanding of the retail dealership business environment  Strong communication, organizational, consulting, and negotiations skills  Experience in presenting ideas and concepts to all levels of management    EOE / Disability / Veteran

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.  Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.