At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Barista Department: Coffee Shop FLSA: Non-Exempt General Function: As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. + Takes customer orders at the counter. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Handles food in a safe manner and ensures the work area is always clean and neat. + Reviews the status and appearance of the food for freshness. + Ensures that an adequate food supply is ready and on hand and develops or follows a production list. + Anticipates product needs for the department on a daily basis + Prepares and replenishes product as necessary. + Checks in product, puts product away, and may review invoices. + Runs the department registers and receives payment, makes change, etc., where applicable. + Removes trash in a timely manner. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time Secondary Duties and Responsibilities: + Washes dishes as necessary. + Orders product and supplies as necessary. + Prices products for customers as necessary. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. + Ability to do simple addition and subtraction; copying figures, counting and recording. + Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience: Less than high school or equivalent experience and six months or less of similar or related work experience. Physical Requirements: + Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects. + Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes. Equipment Used to Perform Job: Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives. Contacts: Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections. Are you ready to smile, apply today.