STATE ATTORNEY'S OFFICE, 15 CIRCUIT - IT SYSTEMS ADMINISTRATOR I - 21003761 Date: Feb 5, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846247 Agency: Justice Administrative Commission Working Title: STATE ATTORNEY'S OFFICE, 15 CIRCUIT - IT SYSTEMS ADMINISTRATOR I - 21003761 Pay Plan: State Attorneys JAC Position Number: 21003761 Salary: $50,000.00-$55,000.00 Posting Closing Date: 02/28/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Office of the State Attorney, 15th Judicial Circuit The State Attorney's Office, 15th Judicial Circuit, is currently accepting applications for an INFORMATION TECHNOLOGY SYSTEMS ADMINISTRATOR I. THIS IS AN AT WILL POSITION. Why Join Us? This position offers an exciting opportunity to work in a multifaceted role, leveraging your technical expertise to support the mission of the State Attorney’s office. As a key member of the IT team, you’ll have a direct impact on the organization’s efficiency, security, and success. Applicants should submit a resume and complete the online application process through the State of Florida job site. Job Title:I.T. Systems Administrator I Position Overview: The Tier 2 Network and System Administrator plays a crucial role in the configuration, maintenance, and operation of the State Attorney’s network, servers, desktops, and storage infrastructure. This position ensures that all systems are reliable, secure, and optimized to meet the needs of end users. As part of a small team, the role requires wearing multiple hats, providing technical expertise, and contributing to strategic IT initiatives. Key Responsibilities Network & Server Management • Configure, install, test, and maintain servers, network switches, storage area networks (SANs), and related networking equipment. • Monitor and troubleshoot network connectivity, performance, and security issues. • Manage Microsoft Active Directory (AD), including Group Policy creation and maintenance, user account management, and permissions. • Maintain and configure DNS, DHCP, and other core network services. • Configure and manage virtualized environments (e.g., VMware, Hyper-V). Data Protection & Backup • Perform and verify critical data backups using Veem or equivalent backup solutions, ensuring data integrity and compliance with established policies. • Manage disaster recovery processes and test backup solutions regularly to ensure reliability. • Secure data and implement retention policies in line with organizational requirements. Security & Compliance • Install, configure, and manage firewalls, IPS/IDS systems, anti-virus, anti-spam, and anti-malware tools for maximum internal and external network protection. • Apply firmware, OS updates, and security patches to servers, endpoints, and network devices to ensure compliance. • Monitor and audit systems for vulnerabilities, escalating critical risks as needed. End-User Support • Provide Tier 2 technical support for attorneys, support staff, and other stakeholders. • Troubleshoot and resolve hardware/software issues on desktops, laptops, and peripherals. • Log, track, and resolve incidents and service requests within established SLAs. Office 365 Administration • Configure and maintain Microsoft Office 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive. • Manage user accounts, licenses, and permissions within the Office 365 ecosystem. • Monitor and maintain email security, including spam filtering and phishing detection tools. Infrastructure Management • Manage and maintain storage systems to ensure data availability and performance. • Document IT infrastructure changes, configurations, and standard operating procedures. • Assist in capacity planning and recommend infrastructure upgrades. General Responsibilities • Assist with software upgrades, installations, and updates. • Maintain and ensure the accuracy of system and network documentation. • Collaborate with vendors and service providers to resolve complex issues. • Perform other duties as required to support the overall IT operations. Qualifications • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). • Experience: Minimum of 3-5 years of experience in network and system administration. • Certifications: Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA) preferred. Technical Skills • Strong knowledge of Windows Server environments, including Active Directory and Group Policy. • Proficiency with Office 365 administration and troubleshooting. • Experience with backup solutions such as Veem, and disaster recovery planning. • Solid understanding of network protocols (TCP/IP, DNS, DHCP) and network devices (switches, firewalls). • Familiarity with IPS/IDS systems and security best practices. • Experience in virtualization technologies like VMware or Hyper-V. • Knowledge of PowerShell scripting for automation. • Experience with Windows 10 desktop operating systems and end-user application support, including Microsoft Office. • Familiarity with hardware troubleshooting and maintenance for workstations, servers, and SAN. Key Competencies • Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently. • Communication: Exceptional written and oral communication skills for both technical and non-technical audiences. • Interpersonal Skills: Strong rapport-building, listening, and questioning skills. • Teamwork: Collaborative attitude to work effectively within a small IT team. • Adaptability: Ability to manage multiple responsibilities in a dynamic environment. • Attention to Detail: Precision in documenting changes and maintaining system integrity. • Research: Ability to conduct research into a wide range of computing issues as required. • Self-Motivation: Highly self-motivated and directed with proven analytical and problem-solving abilities. Personal Attributes • Ability to present ideas in user-friendly language. • Keen attention to detail. • Exceptional customer service orientation. • Dependable and reliable to work scheduled shifts. • Flexible to work non-standard hours as needed. • Experience working in a team-oriented, collaborative environment. Work Conditions • Ability to sit for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and handle other computer components. • Ability to squat/kneel and work under desks or in tight spaces as needed. • Lifting and transporting moderately heavy objects, such as computers and peripherals (approximately 40 lbs). • Comfortable climbing ladders as required. Any offer of employment would be contingent upon a negative drug screen and must pass background records check and fingerprinting. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with s. 112.0455, F.S., Drug-Free Workplace Act. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33418 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33460 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33409 Nearest Major Market:Palm Beach Nearest Secondary Market:Miami