STEPS Administrative Support Associate
University of Kentucky Federal Credit Union
Posting Details Job Title STEPS Administrative Support Associate Requisition Number TE08538 Department Name 3J530:Human Resources Training and Development Work Location Lexington, KY Salary Range $15-$18/hour Type of Position Temporary Position Time Status Full-Time Required Education Required Related Experience Required License/Registration/Certification Physical Requirements Normal office work light bending, lifting, sitting, moving light boxes/filing Shift Work Shift
8am-5pm
Expected # of Hours Per Week
40 Job Summary Supports the HR T&D Learning and Performance Team. Responds to inquiries sent to the LearningandPerformance@uky.edu shared inbox. To provide excellent customer service for all inquires related to the SuccessFactors modules or direct the individual to the correct area for proper assistance. Track consistent inquiry trends to report out to the Learning & Performance team to update tutorials, guides, and/or internal protocols.
Professional communication responses to all inquiries related to SuccessFactors modules. Check all view only systems you have been granted access to when checking connectors for users, SAP view only data, reporting structure, access to SuccessFactors, and/or IES data. Additionally, review SuccessFactors for solutions that align with policies and procedures to resolve the issue or send to area who owns the process.
Review the reported issue and investigate and research possible resolutions to the reported issue. Escalate to the Learning & Performance team if a resolution, solution or replication of report cannot be found after 3 hours. Use SuccessFactors Administrative access to research Performance Evaluations and or Learning reported issue prior to escalating to outside contacts such as but not limited to; HRBP, HR EA, ITS, or Course Contact. If a ticket needs to be submitted to SuccessFactors for a system related issue document the issue, provide details list of users, forms or Items impacted and how you attempted to troubleshoot.
Assist or Produce PD and Tech Training workshops as needed. Other miscellaneous T & D tasks as needed.
*If working over 30 hours per week, you may be eligible for health benefits! Skills / Knowledge / Abilities Ability to communicate via email, telephone and other correspondence with campus and healthcare employees/leaders. Working independent with guidance. Comfort with technology, work excel, learning LMS function. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 10/13/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
8am-5pm
Expected # of Hours Per Week
40 Job Summary Supports the HR T&D Learning and Performance Team. Responds to inquiries sent to the LearningandPerformance@uky.edu shared inbox. To provide excellent customer service for all inquires related to the SuccessFactors modules or direct the individual to the correct area for proper assistance. Track consistent inquiry trends to report out to the Learning & Performance team to update tutorials, guides, and/or internal protocols.
Professional communication responses to all inquiries related to SuccessFactors modules. Check all view only systems you have been granted access to when checking connectors for users, SAP view only data, reporting structure, access to SuccessFactors, and/or IES data. Additionally, review SuccessFactors for solutions that align with policies and procedures to resolve the issue or send to area who owns the process.
Review the reported issue and investigate and research possible resolutions to the reported issue. Escalate to the Learning & Performance team if a resolution, solution or replication of report cannot be found after 3 hours. Use SuccessFactors Administrative access to research Performance Evaluations and or Learning reported issue prior to escalating to outside contacts such as but not limited to; HRBP, HR EA, ITS, or Course Contact. If a ticket needs to be submitted to SuccessFactors for a system related issue document the issue, provide details list of users, forms or Items impacted and how you attempted to troubleshoot.
Assist or Produce PD and Tech Training workshops as needed. Other miscellaneous T & D tasks as needed.
*If working over 30 hours per week, you may be eligible for health benefits! Skills / Knowledge / Abilities Ability to communicate via email, telephone and other correspondence with campus and healthcare employees/leaders. Working independent with guidance. Comfort with technology, work excel, learning LMS function. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 10/13/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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