Job Overview:

This is a dual role of STNA and Unit Coordinator and may perform the duties as listed for both roles during each shift as directed. While acting as an STNA, this position will provide direct patient care to Hospice of Cincinnati/Hamilton patients under the direction of a registered nurse. This position provides assistance and/or performs basic activities of daily living including bathing, feeding, assistance with ambulation, etc. and the STNA will serves as provider of companionship and emotional support, even during times of crisis. This position is responsible for knowing safety policies and following approved procedures. When performing as a Unit Coordinator this position performs clerical duties as assigned, including accurate data entry into the electronic medical records. Must have interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

Job Requirements:

2 years High School Education 
Age 17 with work permit 
Successful completion of Ohio Department of Health Nurse Aide Training Program
Multi-line phone skills, familiar with patient call systems and pagers 
Previous experience with computer operation

Job Responsibilities:

Performs and documents basic patient care tasks under the direct supervision of an RN. Maintains competency of tasks in which the STNA is trained. Completes assigned tasks within required timeframe. Seeks clarification from the nurse when in doubt about how to proceed. Maintains proficient knowledge of computer applications specific to unit/job/ (i.e. maintaining census, accurate scanning of documents, accurate transcription of physician orders in facilities not yet live on TriHealth Connect). Is knowledgeable of the function/operation equipment specific to the role on the unit.
Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards. Places emergency calls timely as directed. Communicates appropriately and effectively with internal and external customers (i.e. staff, patients, families, other departments, etc.). Relays accurate and complete information. Maintains confidentiality. Takes an active role in maintaining patient satisfaction (i.e. way-finding, quick response to call lights and phones, etc.).
Communicates effectively with others. Shows respect to patients, families, and team members, inside and outside the facility, and directs and facilitates unit flow Reports patient related information in a timely manner, and reports problems in completing assignment/tasks in a timely manner. Documents observations and tasks performed. Works in collaboration with all members of the health care team. Utilizes chain of command appropriately. Answers phone and patient calls. Prioritizes work and responds appropriately to emergency situations. Uses emergency systems, policies, and procedures. Performs computer down time procedures according to unit/TriHealth guidelines.
Performs supply, equipment, and environmental-related activities as required. Recognizes and reports problems with supply/equipment availability in a timely manner. Reports and follows through per unit standard concerning equipment that is broken or malfunctioning. Assures equipment/supplies are readily available for use by next person. Is knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Acknowledges need for self growth and accountability. Identifies areas for self improvement.
Acknowledges need for self growth and accountability. Identifies area for self improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes.
Maintains the medical record. Documents accurately in the medical record as per unit/Hospice of Cincinnati/Hamilton guidelines. Performs computer downtime procedures according to guidelines. Maintains proficient knowledge of computer applications specific to their unit/job. Provides other clerical support to unit as needed and directed by charge nurse or manager.

Other Job-Related Information:

Working Conditions:

Climbing - Occasionally
Concentrating - Consistently
Continous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs - Frequently
Lifting 11-50 Lbs - Consistently
Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Frequently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community