JOB SUMMARY 

The Retail Stock Associate provides excellent customer service for both internal and external guests. He or she ensures merchandise is transferred from the receiving dock to the sales floor. The Retail Stock Associate receives, unpacks, and delivers merchandise. He or she ensures that the back stock is put away in the stock rooms. All retail Team Members should be outgoing, upbeat, energetic, and dependable. MUST BE 21 YEARS OF AGE OR OLDER. 

 

EDUCATION 

High School Diploma required.  College degree preferred.  Any combination of education, training or experience that provides the required knowledge, skills, and abilities. 

 

LICENSES/CERTIFICATES 

Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable. 

 

ESSENTIAL FUCTIONS / DUTIES 

Overview 

The Retail Stock Associate must be able to safely lift up to 50 pounds, push and pull heavy loads and work standing for 90% of the day. He or she will be required to work in a fast-paced environment that is physically demanding. 

Appearance 

Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag should be worn at all times. 

 

Customer Service: both internal and external customers 

Maintain customer service levels in accordance with Family Style Service standards  

Acknowledge and greet guests with a smile 

Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest 

Be courteous and create a warm, friendly atmosphere for the guest 

Be knowledgeable of the hotel property and the amenities it has to offer 

Teamwork 

Communicate all daily activities to the next shift on duty. 

Respond to pages in a timely manner. 

Partner with fellow associates to create a strong team.  

Communicate daily activities to the Supervisor on Duty.  

Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule. 

 

Stock Management 

Receive the shipments in a timely manner 

Receive, unpack, and put away or transfer the daily deliveries of merchandise   

Receive in DC shipments and notify Supervisor on Duty if there are discrepancies 

Deliver and replenish beverages 

Receive orders of Pepsi, liquor, wine, and beer 

Receive requisitions from the loading dock 

Follow delivery schedule set forth by the Retail Manager 

Transport merchandise from the receiving dock to the store locations 

High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations 

Ensure all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.) 

Complete stock counts as requested 

Maintain and manage stock areas 

Inform the Supervisor on Duty if there are overstock items or out of stocks  

Complete on hand logs where applicable for the stock room areas  

Monitor alcohol and beer inventory and assist with ordering where applicable 

Assist in completing store to store transfers 

  

Housekeeping 

Participate in stock room cleanliness by dusting and keeping all areas neat and uncluttered. 

Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.) 

Collect and dispose of trash where applicable. 

 

Miscellaneous 

Attend mandatory meetings and training sessions. 

Complete job assignments as directed by the Supervisor on Duty 

Assist with associate sales, inventories and special events as requested. 

 

 

Working Conditions: 

Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke. 

 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.