Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service

Greet each customer in a courteous and professional mannerAssist all pharmacy and front store customers with their questions and concernsRequest additional help when needed to maximize customer satisfactionMaintain customer/patient confidentiality according to HIPAA and company standardsAnswer telephone with appropriate greeting OperationsComply with all federal and state laws, rules and regulationsComply with CVS policy and procedures at all timesAdhere to CVS workflow and ensure quality assurance standards are maintained at all timesMaintain prescription prioritization throughout prescription processingProcess prescriptionsIncluding translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottleslabeling of prescriptionsResolve Third Party rejections and complete any manual claim formsPerform all register transactions, in adherence of CVS policy and proceduresThis includes cash, check and charge transactionsBag merchandise upon completion of salePerform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)Communicate with all healthcare professionals when permissible and according to state lawRetrieve and file prescriptions appropriately according to State and Federal LawParticipate in all required store operational meetingsMaintain a clean, organized and professional pharmacy department, according to CVS standardsAccess, input and retrieve information to/from the computerStand for extended periods of timeAssist front store operations when needed Inventory ManagementMaintain in-stock by ensuring all inventory management policies and procedures are followedUtilize appropriate report(s) to maintain replenishmentPull outdated, damaged and recalled merchandise and prepare for returnAssist with putting away drug orders (except CIIs) as permitted by lawPreferred Qualifications

Required Qualifications continued: Front Store Activities

Operate a cash register including cash transactions, checks, chargesFollow company policies and procedures regarding cash register performanceRequest additional help when needed to increase customer satisfactionGreet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaintsPrice merchandise utilizing price gunsStore cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweepingStock shelvesComplete price changes: document counts, utilize price gunsAnswer the telephone using the appropriate greetingProcess photofinishing ordersMaintain check-out area: fill register supplies, bags; wipe counter tops;Issue rainchecks when requestedReact to potential shoplifters following company guidelinesMaintain customer/patient confidentialityMaintain card department: order, stock, inventory, signingMaintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)Reset departments/end caps following POGsDisplay and sign weekly, promotional and seasonal merchandisePrepare damages: document counts and item numbers, seal traysIn-store signing, including: shelves, displays, dump baskets, windows, ceilingAssist Pharmacy personnel when neededComplete minor in-store repairs i.e., carriage poles, change light bulbsWork out reserve stockAssist customers with large purchases (taking out to vehicle)Unload and load trays/cases - 35 pound maximum to a height of 4 feetMove trays/cases from one location to another Human ResourcesSupport scheduling activities according to the needs of the business and workflow modelComplete all required training programsCommunicate with field management and corporate any required reportingEducation

High School diploma or equivalent preferred but not required.

Pay Range

The typical pay range for this role is:

$16.05 - $16.05

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 09/29/2024