SUMMARY

The Ace Store Director is responsible for ensuring superior customer service in their store. They must develop Associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures. 

  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Hires, trains and develops retail staff with goals for growth and success in their positions, provides performance feedback and recognizes accomplishments. Performs bookkeeping and payroll functionsControls shrink, expenses and laborCoordinates the overall supervision of retail staff to ensure sales performance goals are met and procedures are followed accuratelyRegulates retail inventory to reduce shrinkage, maintains appropriate stock levels and ensures report accuracyDirects the shipping, receiving and inventory flow for the storeForecasts scheduling needs to meet customer demand and creates work schedulesDelegates daily workload among Associates to meet merchandising and visual presentation standardsAware of competition activity and report results: shares information with supervisor and makes appropriate recommendationsEnsures compliance with all laws, policies and procedures.Follows all ACE programs/promotionsActs as Niemann Foods representative within the store and communityEnforces safety policies and procedures; is a safety role modelOther duties as assigned by supervisor

 

KEY ATTRIBUTES

Product knowledgePassion for hardware businessLeadership skillsPeople/Communication skillsExcellent Customer Service skillsIntegrityAbility to multi-task

 

SUPERVISORY RESPONSIBILITIES

Manages all Associates in the store. Overall direction, coordination, and evaluation of the store and Associates. Follows NFI policies and applicable federal, state and local laws. Interviews, hires, and trains AssociatesPlan, assign, and direct workReward and discipline AssociatesAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) Possess vast product knowledge of hardware related productsMinimum of 2 years retail management experienceKnowledge of retail computer systems, Word and Excel a plus

 

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)

 

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Power Industrial Truck Certification

 

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelSafety CutterKnivesApronUniform per store policy

 

PHYSICAL DEMANDS 

       Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsCommunicate with associates and customersLift and/or move up to 25 pounds

       Frequently (Between 1/3 to 2/3 of the time)

ClimbBalanceStoopKneelCrouchLift and/or move up to 50 pounds   

       Occasionally (Less than 1/3 of the time)

SitOverhead liftingCrawlSmellLift and/or move up to 100 pounds

Vision

CloseDistanceAbility to adjust focusAbility to distinguish colors

 

WORK ENVIRONMENT 

Occasionally

Outside weather conditionsWork in high placesFumes or airborne particlesToxic or caustic chemicalsRisk of electrical shock

Noise Level

Moderate in most areasHigh in areas with lumber processing equipment

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location