Support Center - Irving

This position ensures stores are maintained at the highest standards and in the most cost-effective manner. The Store Facilities Specialist must interact professionally and effectively through daily verbal and written communication with all professional contacts, especially stores and vendors, to resolve scheduling or budgeting issues with emphasis on company interests. This role requires a high level of responsiveness and professionalism and acts as the liaison between Real Estate and Operations to ensure the company does not incur any unnecessary expenditures. The primary focus of the Tactical Specialist is to ensure that vendor partners complete requested services within contracted service level agreements and with minimal impact to store operations. Job requirements are not limited to these pre-defined activities but include other duties as required to support the Manager of Store Facilities.

Facility Department and Program Management: 

Executes daily property operations, performance and service delivery for all reactive, preventive and energy management repair and maintenance needs.Responds to and resolve escalated request for store repairs.Reviews pending quotes to authorize store repairs within approved budgets and forecasts.Executes assigned capital improvement projects.  Provides notification to Store Managers of approved projects.  Monitors status of approved capital projects and regularly update Facilities Manager and others as requested.Identifies and defines strategies to achieve cost savings in Facilities operations.Communicates with field personnel essential in determining if policies, procedures and programs are being followed and enforced and are benefiting the stores.Clearly communicates with vendors, stores and corporate personnel at all levels to ensure work is completed correctly and in a timely manner to ensure satisfaction.Serves as primary point of contact for new store setup and warranty management.Works closely with Lease Administration to determine work that is not tenant responsibility.Manages other programs and projects as assigned to benefit Michaels, the department and the stores.

Emergency and After Hours:

Responds to all emergency calls placed by stores after work hours or on weekends with support of vendor partners to ensure timely response to support store operations at all times.Participates in disaster/emergency response team when activated by Michaels Loss Prevention.

Budget/Expenditures:

Assists in development of an annual capital improvement budget and plan to maintain the value and appearance of all stores.   Assists in development of an annual operating expense budget for all stores including repairs and maintenance, energy and utilities.Manages and reviews the Facilities database for cost savings initiatives that can be implemented throughout the company to lower controllable expenses. Generates Purchase Orders as needed for all Facility and Equipment Capital Requests and provides notification to store managers of approved projects.

Problem Solving/Identification:

Analyzes reporting and historical data to identify problem areas/stores within the company and devises corrective plans to resolve root issues.Identifies problems relating to equipment failure, malfunction or misuse so that the appropriate service call can be placed to minimize response time and control expense incurred.Responsible for troubleshooting problems over phone with stores before placing service calls in order to reduce calls and expenses.Proactively reviews reports to identify areas at risk, including but not limited to HVAC health, and implement solutions within budget.

Policies, Procedures and Programs:

Supports and administers policies, procedures and programs for the Facilities Department.Ensures corporate policies, procedures and programs are known and being followed through regular communication and cooperation with other departments.Evaluate policies, procedures and programs on an ongoing basis to ensure the stores’ needs are satisfactorily met.

Vendor Relations:

Works consistently with new and existing vendors to negotiate the best pricing for quality products and service.Must be familiar with all contracts and be able to understand the financial implications of each of the services.Ensures vendors are aware of Michaels needs and expectations so they are equipped with the knowledge needed to provide the best service possible.Drives partner vendors for continuous improvement in services, scopes and cost management by regularly soliciting feedback and recommendations.

Information Technology / Systems:

Communicates Facilities Department needs to the IT Department.  Ensures that system-generated data provides maximum benefit to the department. 

Other duties as assigned

Minimum Education

Bachelor’s degree requiredBusiness or Facilities Management

Minimum Special Certifications or technical skills

Proficient computer and software skills including MS Office (especially Outlook, Excel and PowerPoint), Oracle, Essbase and web-based facility management platforms

Minimum Type of experience the job requires

2+ years experience requiredStore Facilities Management in a large portfolioVendor ManagementRelationship ManagementBudget / Finance Management

Other

Thorough understanding of financials.  Must be able to explain financial variances and find solutionsAbility to manage time and perform multiple tasks simultaneously while affording top priority to business-critical issuesExcellent (written and oral) communication and interpersonal skillsCustomer focused, action oriented, results drivenProblem solving and analytical reasoning skillsStrong negotiatorSelf-motivated individual with the ability to work independently and in collaborative teamsSolid decision-making abilityAccountable leader with high ethical standards

Preferred Special Certifications or technical skills

CFM or RFMP preferred

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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