Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. CVS Health has a powerful purpose and strategy – “Building a world of health around every individual”. With a shared vision to make healthier easier, we are investing in new ways to care for our communities built on the foundation of our brick-and-mortar footprint. The Senior Manager, Store in Store Formats & Strategic Partnerships, reporting to Lead Director- Healthcare Delivery Formats and Clinical Expansion, partners with various SMEs to support key strategic relationships with internal and external partners, advising and frequently leading the charge to operationalize strategies and tactics that strengthen business performance in all areas within these formats. Success in this role requires consistent and influential engagement with cross-functional leaders (including Senior-level leaders and above) to drive action across key areas of focus. As the Senior Manager of Store in Store Formats and Strategic Relationships, you will support a portfolio of existing and new retail store formats and be responsible for implementing and monitoring financially viable models that achieve our strategic vision while creating an elevated experience for consumers and colleagues. This will include, but not be limited to, ~50 locations expansion into coming year and an existing portfolio of >1800 locations nationwide. To achieve this, you will use your leadership skills to build strong relationships with partners in multiple business units including Store Operations, Retail Growth, Real Estate, Human Resources, Finance, Merchandising, Construction and design, influence, and implement strategies that positively impact the Company. You will engage directly with external partners from Target, Schnucks, Quest Diagnostics, among others, within the store in store portfolio. You will be a primary connection point for strategies within these formats representing central retail store operations. You will support field leaders by providing enriching and engaging transformations that propel new ways of working and engaging with our consumers. You will oversee a team of 1+ colleagues that are dedicated to the above strategy and portfolio, including day-to-day support. **Responsibilities:** **Strategic Planning (30%):** + Establishing a clear, prioritized activity roadmap that successfully delivers the company’s ambitions, including changes in products, policies and/or processes across our ecosystem with appropriate collaboration across multiple internal and external stakeholders. + Proficiency in working with data to develop measures and metrics that yield actionable insights to business owners, and lead / conduct / support first-level analyses to identify underlying drivers of new trends. + Ability to drive efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries. + Ability to influence at all levels – up to and including cross-functional SVPs. Excellent written and oral communication skills-strong presentation (in-person and virtual) skills required. + Assigns appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion. + Leverages thought partners (corporate partners, peers, team, etc.) as needed to create and revisit the strategy. + Navigates ambiguity and change to achieve goals despite potential obstacles. + Creates or executes strategies that continuously improve our programs and/or processes that drive service and productivity improvement. + Aligns the team to establish, update and maintain a clear set of actions including interdependencies needed to achieve overall goals. + Follows up on strategic initiatives and KPI performance. + Champions innovation by bringing ideas to own Director and VP as well as the broader Retail Store Operations Leadership Team in an agile way, while balancing growth against financial risk and incremental cost to the organization **Stakeholder Influence and Change Management (25%):** + Leverages data, insights, and analytics to influence stakeholders and makes recommendations as appropriate. + Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team, peers and internal/external partners. + Provides both constructive and appreciative feedback on ideas and key initiatives. + Look for ways to break through implementation barriers rather than be impeded by them. + Establishing and enforcing policies and procedures that promote ethical behavior, compliance, and best practices. + Facilitating collaboration between different departments to promote a cohesive and integrated approach to achieving organizational goals. + Drives change agility in self, team and network. + Measures key performance indicator results on an ongoing basis and provides recurring readout to leadership + Develop and manage a standardized set of views that are used to internally monitor macro-level trends and key drivers of each **Evolution and Maintenance of Retail Store Operations Processes/Procedures (20%):** + Inform the strategy for both short term and long-term store formats, and key new consumer concepts deployed in retail locations. Strategy focused on concept, synergy between business objectives, improvement in outcomes and simplifying store operations to focus on growth through new channels. + Lead, guide and develop a team focused on their strategic skills, influence and portfolio management. + Develop and periodically update all tools for internal, CSC teams, and field and store teams for successful engagement and deployment on critical timelines to launch new programs or improve execution. + Develop and update trainings and communications for successful field and store transformations from engagement to launch and post launch, including modifications needed to KPIs and success metrics. + Develop and periodically update staffing requirements by store format, matrices and reporting structures needed to support new formats. Partner with Ops, HR, TA and L&D to ensure clarity and success. + Develop success metrics and KPIs for retail store operations in the new format space including updates needed to reporting and/or compensation. + Develop and maintain the principal narrative of transformation to drive engagement of existing and future employees of CVS. **Culture Talent Development (25%):** + Leadership: Providing guidance, direction, and support to field and store teams and departments to ensure smooth operations and optimal performance. + Is a change champion with consistent growth mindset to challenge status quo and deliver truly differentiated culture within strategic formats; partners across orgs and business units to deliver on colleague and consumer experience + Responsible for colleague development, succession planning, and driving engagement programs for the team you oversee. + Creating a culture centered on inclusion and well-being will be a key responsibility in this role. Caring for our colleagues is a top priority, which translates to caring for our customers. + Promotes a high-performance culture by clearly setting goals and expectations. **Required Qualifications:** + 8+ years of previous work experience + 8+ years’ experience of developing, implementing and executing programs. + 8+ years of demonstrated successful leadership experience in a highly competitive environment. Relevant sectors include retail, healthcare, and pharmaceuticals. + 8+ years’ proven track record of influencing others with and without authority + 8+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business. + 8+ years’ experience actively taking on issues in a decisive manner, while keeping broader team dynamics in mind and empowering your leaders to obtain results through building behaviors. + 8+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business. + 8+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time. + 8+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills. + 8+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership. + 8+ years’ experience demonstrated ability to lead a team and manage a million-dollar business unit to achieve financial and business results. + Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities. + Ability to think about the impact of decisions within your team. + Consistently demonstrates strong executive presence. + Consistent record of exceptional customer service skills in increasing larger scopes of responsibility. + Deep understanding of operations at CVS, or in other like external business models + Demonstrated track record of high performance. + Any additional tasks as required by manager or supervisor to support portfolio + Bachelor’s degree, or equivalent experience + Regular and reliable attendance as supported by work model + **Travel-** Ability, and willingness, to travel or visit store location regularly, up to 15% of time, based on needs of the business. **Preferred Qualifications:** + 10+ years’ experience of developing, implementing and executing programs. + 10+ years of demonstrated successful leadership experience in a highly competitive environment. Relevant sectors include retail, healthcare, and pharmaceuticals. + 10+ years’ proven track record of influencing others with and without authority + 10+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business. + 10+ years’ experience actively taking on issues in a decisive manner, while keeping broader team dynamics in mind and empowering your leaders to obtain results through building behaviors. + 10+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business. + 10+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time. + 10+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills. + 10+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership. + 10+ years’ experience demonstrated ability to lead a large team and manage a million-dollar business unit to achieve financial and business results. + Consulting experience + Advanced degree **Education:** Bachelor's degree equivalent experience **Pay Range** The typical pay range for this role is: $82,940.00 - $182,549.40 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 12/31/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.