Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

Job Description

Responsibilities:

Automotive Store Manager:

Salary Range: $60,000 - $75,000 annually based on experience. This role includes additional incentive's

Lead and develop store team to deliver exceptional customer serviceDrive sales performance and maximize product knowledgeManage store operations, including staffing, scheduling, and inventory controlOversee technical aspects and assist with services/repairsMaintain store appearance and ensure compliance with company policies and safety regulationsBuild customer relationships and address all customer needsMaintain technical proficiency through required training

Automotive Assistant Manager:

Pay: $20-$25 per hour. Pay is based on experience. This role is eligible for additional compensation and incentives.

Responsibilities

Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees.Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services.Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians.Performs duties of automotive technician when needed.Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs.

Automotive Technician:

Salary Range: $ 20.00 - $35.00 per hour Based on experience $30 - $45 Flat Rate. - Based on experience

Perform basic vehicle diagnostics and identify required repairsComplete Monro's Courtesy Inspection process on every customer vehicleAssist in inventory management and general store dutiesPerform services in accordance with Monro's safety standards and proceduresTest drive vehicles following company policy and local traffic lawsMaintain technical knowledge through required Monro University trainingOperate and maintain equipment safely according to manufacturer guidelinesPerform other duties as assigned

 

General Service - front and back shop

Salary Range: $ 18.00 - $ 20.00 per hour. This role is eligible for additional incentives. 

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling

process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  

Able to understand and effectively communicate all products and services Monro offers to guests.    

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  

Maintain an organized and neat guest waiting area.  

Other duties as assigned.  

Qualifications

Qualifications:

Automotive Store Manager

High School Diploma or equivalentValid driver's license with satisfactory Motor Vehicle Report (MVR)Proven leadership experience in retail/sales environmentDemonstrated ability to manage finances, drive results, and control costsStrong problem-solving and inventory management skillsExcellent communication and customer service abilitiesProficiency in multi-tasking and adapting to a fast-paced environmentAbility to mentor, coach, and develop team membersWillingness to work flexible hours, including evenings, weekends, and holidaysPhysical ability to lift up to 50 lbs., stand for long periods, and perform various movements required in an automotive shop environment

Automotive Assistant Manager

High school or GED equivalent.2+ years of automotive and sales experienceValid Driver LicenseAbility to work with hands overhead, stand for long periods and lift 50 lbs.Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.Guest and team focused mindset

Automotive Technician 

High School Diploma or equivalent.   

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.   

ASE certification and State Inspection license (where applicable) preferred.  

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives. 

Required to own a basic set of tools or participate in Monro’s tool purchase program.  

Note: Monro conducts criminal background checks for positions with security and/or financial responsibilities in accordance with applicable laws. No applicant will be automatically disqualified due to a criminal record.

Additional Information

Benefits

Performance based incentives   

Paid vacation and holidays for Full-Time Teammates 

Reimbursement for ASE Certifications   

Reimbursement for State Inspection Licenses, where applicable   

401k eligibility immediately upon hire 

Direct Deposit 

Employee Discounts 

Healthcare, Vision, and Dental for Full time teammates   

Employee Access Perks 

Career Advancement Opportunities  

 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.